Can't log into old gamer profile

Hello,

Recently I have dusted off the old xbox 360 and am trying to log into my old gamer profile.

When doing so, I'd try to log into my old Hotmail account that I deactived more than 7 years ago because that was the account that my gamertag was associated with. When entering the email, it would not even let me enter a password. When trying to log in
with my newer, more frequently used email account(gmail), I would only log in to find that I have a premade gamer profile. I did not link the two emails together, I guess. I tried talking to a representative earlier, and it sounds like there is no way to get
my old gamer profile back. Though, I am asking the community because I really wasn't given a definitive answer to my problem.

I tried even creating the same old email address to try and acquire my old gamer profile, which did not help at all.

I know my old gamer tag, the old email address it is linked to as well.(seeing as I created it once again).

Has anyone ever had a problem like this?Is there anyone that can help?

All I want is my old gamertag and gamer score. I'd rather not have all those years of supporting xbox disappear, along with the achievements and games I've acquired along the way.

:)

 

My son's gamer tag was changed by an unknown person (hacker?) and he can't log into his profile on the game console.

My son's gamer tag was changed by an unknown person (hacker?) and he can't log into his profile on the game console. I changed the password on the online account but he still can't log into his profile on xbox live

 

Recover old Gamertag

I'm trying to use my old gamer tag, but I can't log into cause I don't remember the ID. I know what my password is and I have the gamer tag (Sleeping in Bed) but I can't find a way to figure out how I can find the Windows LIve ID. Seeing as I can't log onto
it even thought it's on my profile select screen.