Can't log in with Microsoft account in Forza Horizon 5

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps.

After restarting your PC.

Press the Windows Button then type Services.

Right-click over the Services App from the list of results.

Then select Run as Administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager,

Xbox Live Game Save,

Xbox Live Networking Service,

Gaming Services.

Do this with each of the services listed above.

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic.

If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

Then try the game again.

Got it. Open File Explorer.

Navigate to the following:

C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

Delete the Accounts and Cache folders and try again, please.

Hi. I did as instructed above, but the problem is still occurring. One thing I would like to point out is that Forza Horizon 5 does not appear in the new Xbox app, but only in the Xbox console companion, and that I have 2 "Gaming Services" in my Services, 1 set to "Automatic", and 1 set to "Automatic (Trigger Start)".

Hi. I tried your solution, and it works. If you delete the folders, and in the game try to log in with a new account, but use the credentials of the one already logged in, it works. Thank you for your time and dedication!

I'm can log in to the account through the Microsoft web but not through Forza horizon 4