Can't log in to ZUNE

Screenshot

My live was on Serbia, and computer on UK. I moved phone to UK but it still does not work.

Can't log in to ZUNE

:)

 

Same problem using Surface Pro

Same problem. I do not have Zune Software. Yes, I uninstalled and re-installed the Music app from the store (March 18, 2013) and I still can't sync. I am able to log in to the account. The auto log in functions. However, it won't then sync any of my
cloud music.

 

I orphaned my child

Whoops, I missed the notice of replies. I appreciate the help.

The issue is that we seem to be stuck in a limbo state. This all started with her trying to use some points she got for Christmas to buy a movie. In the Zune desktop client when we try to buy it asks for a parent account. I log in, and then purchase gets
denied. When I go to family/privacy settings in Zune there's no option for purchase. From xbox.com if she tries to buy it just says, no. Does not ask for parental account. She's able to log in to Xbox and Zune just fine and her Zune Pass works. But I can't
modify anything and she can't purchase anything. And as I said, when *I* go to accounts.live.com, it says I have one child (the younger one) but does not show her.

Any pointers would be appreciated.