Can't log in to xbox live,

Discus and support Can't log in to xbox live, in XBoX Accessibility to solve the problem; My Xbox one hasn't worked in a week. It keeps telling me to connect to xbox live and navigates me to the network settings. I test the internet... Discussion in 'XBoX Accessibility' started by A. User, Apr 27, 2019.

  1. A. User
    A. User Guest

    Can't log in to xbox live,


    My Xbox one hasn't worked in a week. It keeps telling me to connect to xbox live and navigates me to the network settings. I test the internet connection and it says all good, you're connected! But I can't get online to watch YouTube or Netflix and my
    games don't work either! It says syncing to the game (which it's never said before) and then it says sync failed and try again or play offline. My games are online only! I have been in contact with my internet provider and my motem/router company and they
    have been unable to help. I'm very frustrated and have over 500 hours invested in game time I don't want to lose

    :)
     
    A. User, Apr 27, 2019
    #1
  2. Jhills1982 Win User

    Can't log in to xbox live,

    I only have one account and have never logged on to another Xbox before.
  3. Jhills1982 Win User

    Can't log in to xbox live,

    Yes have restarted router/modem several times, along with the Xbox one. Has not solved the problem. I've signed my account out and back in and that hasn't worked. I changed my router to bridge mode and that didn't work. I've had my internet provider open
    all the ports on their end and nothing has helped :(
  4. XBF Ruben D Win User

    Can't log in to xbox live,

    Hello Jhills!

    Thank you for posting on Xbox Forums! I understand that this situation can be frustrating but let me see what we can do to help you today with the issue! Just to clarify, have you tried to restart both your router and your modem yet? If not, I would
    recommend doing so as a troubleshooting step. If that doesn't work we have other steps you can check out through our

    Network Connection Help
    on the Xbox website.

    If you need further assistance after checking out the link, please, feel free to reply back letting us know and we'll be more than happy to assist you. Again, thank you for posting on Xbox Forums!
  5. Eletricdrum Win User

    Can't log into Xbox Live

    Are you using the Java Edition?
  6. Eletricdrum Win User

    Can't log into Xbox Live

    Hi, my name is Fernando and I am an independent consultant for Microsoft products.

    Make sure you are not logging in with your Mojang account.

    Migrated accounts will only be able to log in with your Microsoft account.

    If you forgot which email you used to create your Microsoft account for migration you will need to speak with Microsoft support to recover the email address used to sign-up.

    You may not have completed your migration, please go to your Mojang account profile page and start the migration again.

    https://www.minecraft.net/en-us/profile
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Can't log in to xbox live,

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