Can't log in to profile 0x80070102 error

Mr Cromartie · Mar 2, 2016

Hi, I'm trying to log into my account. When I enter my details I get taken back to the log in again. The second time I try to log in the scrolling circle freezes on screen and doesn't do anything. Eventually the 0x80070102 error message pops up.

Additional information that might be useful, when trying to play black ops 3 the numbers in the top right of the screen show 50.0.0.0.0 and never change. I've tried restarting console, powering it off, restarting router, changing DNS settings etc etc.
Nothing works. Since an update the numbers have changed to 52.0.0.0.0 but still same problems.

This has happened since about 22nd Feb. Before that date everything was fine. It's really frustrating, any help would be much appreciated

:)

MightyRosie · Mar 2, 2016

Log in error 0x80070102

Xbox wont log into any of the accounts registered on there, I put the password in it comes up with a loading circle but then just takes me back to the homescreen without actually logging in, ive tried restarting the thing and also turning it on and off properly
but nothing is working

JovialApollo300 · Mar 2, 2016

Connected to the internet but I cannot connect to Xbox Live

I keep getting 0x80070102 error code, wont let me log into xbox one so cant play some games getting annoyed now

SHADY WOLVERINE · Mar 3, 2016

Try disconnecting the power supply cord from the Xbox and the wall for 2-3 mins and then try again.

Mr Cromartie · Mar 11, 2016

Thanks for your reply. I had already tried that, I fixed it in the end by removing the account from the xbox and adding the account again.

CYA Ugly · Oct 31, 2018

I was going to advise that, seems to be a common fix for issues such as this one.

NumberLime118

Hi, my 9 yr old son is having the same problem, I'm clueless but trying to sort the problem so please bare with me. If i remove his profile and then add it back will he loose anything? Also i have a profile and we cant sign into that one either? He did manage
to sign in twice yesterday but only after trying around twenty time and now he cant get signed in again!

ps. Would very slow broadband affect sign in? ours is poor but has never been a problem as far as i know up to now?

Please help, Thanks Chris

Hordie

Provided the console is connected to the internet, all your saves and settings are saved to the cloud. So you should have no issues removing and adding a profile back if you're connected to the internet.

Hordie

Hi MightyRosie,

Sorry you're having issues signing in. Try doing the following to resolve this.

Double-tap the Xbox button on your controller to bring up the guide.

Scroll down and select Settings.

Select Restart console and then Yes to confirm.

After your console has restarted, try signing in again.

If that doesn't work try removing your profile by following this link, and then adding it back.

Hope this helps!

JovialApollo300

I keep getting 0x80070102 error code, wont let me log into xbox one so cant play some games getting annoyed now

Geth

Here is what I found on that error code.

It seem's to have one number difference but it still related to logging in.

Hopefully it helps.

https://support.xbox.com/en-US/xbox-one/errors/error-code-0x80070102

Can't log in to profile 0x80070102 error