Can't log in to prime video, keyboard freezes

Discus and support Can't log in to prime video, keyboard freezes in XBoX Games and Apps to solve the problem; after a system update I can no longer log into Amazon prime video. I can type lower case letters, but the keyboard freezes up as soon as i hit the caps... Discussion in 'XBoX Games and Apps' started by IdleMtn3000, May 4, 2018.

  1. IdleMtn3000
    IdleMtn3000 Guest

    Can't log in to prime video, keyboard freezes


    after a system update I can no longer log into Amazon prime video. I can type lower case letters, but the keyboard freezes up as soon as i hit the caps key and doesn't recover. I can use the caps in edge without a problem.

    :)
     
    IdleMtn3000, May 4, 2018
    #1
  2. Plexigon
    Plexigon Guest
    Prime Video app - preventing sign-in

    Hi,

    This is a weird one.

    The XBox One Prime Video asked me to sign-in (which in itself is a bit annoying since it should have kept my credentials). However, when I start typing username or password, the on-screen keyboard freezes when I select the 'caps on' option.

    I've tried uninstalling/reinstalling and doing a reset on the XBox but nothing appears to help.

    Has anyone else experienced this issue or know how to fix it?
     
    Plexigon, May 4, 2018
    #2
  3. TanviA
    TanviA Guest
    Amazon Prime is Available in India, Why XBox App for Prime Video is not available ?

    Amazon Prime service is available in India,

    Why XBox App for Prime Video is not available ?.

    How to install Prime Video App on XBox 360?.
     
    TanviA, May 4, 2018
    #3
  4. Alvaro A- Win User

    amzone prime app shows device limit reached on xbox one s even when within limit of MS and amazon prime.

    Hi Sanjay,

    Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

    According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

    To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

    To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

    If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

    https://www.primevideo.com/help/contact-us/

    Regard,

    Alvaro
  5. XBF Diego M Win User

    How to use XB1 as a WiFi streaming device for Amazon Prime TV?

    Hi MustardBear3,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    All you need to do is open the Microsoft Store app on your Xbox One and search for "Amazon Prime Video" to pull up the
    app developed for the Xbox One console so that you can log into to your Amazon Prime account and link your Amazon account with your Microsoft account. Once signed in, you should be able to use the app to stream videos available through your Amazon Prime account.

    Let us know if you have any other questions!
  6. SwordofWhedon Win User

    Prime Video

    Video streaming apps are currently down. Progresss will be reported here https://support.xbox.com/en-US/xbox-live-status
  7. Ricardo Cintra Win User

    Prime video

    You access the your Prime Video page to auth you consolle access?
  8. xxxTIMBURYxxx Win User

    Prime Video

    Yes, it is named Amazon Instant Video

    You can find info on how to setup or troubleshoot any issues you may have HERE .
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Can't log in to prime video, keyboard freezes

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