Can't log in to my Roblox account (only logged in on my Xbox)

Thank you so much for the detailed information and with the information provided it seems like an issue with the game itself. Were you able to reach out to them?

You're welcome and thank you for your kind understanding.

I appreciate the response!

Both accounts are Gmail accounts, and the one registered to my Roblox account at the moment isn't connected to Microsoft at all. Although, my other Gmail account is connected to my Xbox which is linked with said Roblox account but solely to play on the Xbox. The Gmail account that is connected to my Xbox is the main one I've used for everything Microsoft (including the one I'm replying with right now).

I can get into my Gmail accounts with ease, no two-step verification problems there. It's with Roblox specifically.

I hope that this helped with any confusion! I can explain further if you need me to.

Thank you!

Yes, just waiting for a response. I was just seeing if someone may have had any ideas on anything to do with my side of things. If not, I'll just wait for a response from them.

I appreciate everything though!

Hi Malik, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is the account that you're using a Microsoft account?

Also, can you sign in to https://account.microsoft.com without being asked for two-step verification?

Just wanted to ensure that we will be able to get into the issue.