Can't Log In on Microsoft

Kiwi Birb · Aug 1, 2022

I posted his before on a different account, but I can't seem to reopen the thread on my end.

So, my boyfriend has a Microsoft account that's tied to his Minecraft account for his PS4 if that matters. When attempting to link the two, it says the Microsoft account password is incorrect. We've reset the password countless times, both on our Samsung phones and on my Windows 11. When we reset the password and try to log into the account, it gives him the message error that the password was incorrect and that we should reset it. I've tried recovering the account, clearing my cache, and about everything that the forums suggested, however nothing has worked. Is there a way that this could be fixed?

:)

Geri M.

Hello Kiwi Birb,

Welcome to the Xbox Community Forum. We appreciate you for sharing your concern with us and hope you are doing well today.

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your account. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team.

You can visit this link for more accurate information with your concerns: Contact us | Xbox Support / Contact - Microsoft Support .

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

If you have other concerns, you can create a new post here.

We wish you a good day!

Kind regards

Xbox Forum Moderator

Microsoft Community

OK Fowl

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

MVaughn1

We are having the same issue with my son's switch. Usually it won't stay logged in (which is frustrating enough) but today it will not log in at all!

Lucas Lauer

Hello, ManuelSaavedra6. Thanks for reaching out! I'm an Independent Advisor and a Microsoft Community expert user. I'll be happy to assist you today.

Please take a look at this guide and see if your Minecraft Education was properly installed and configured:

https://support.google.com/chrome/a/answer/1001...

You have 3 ways to login. Could you try a different one to see if it solves your problem?

- Users can sign in to their Chromebook with their Google Account. Then they manually sign in to the app using their Microsoft account. To avoid needing to sign in every time, users can save their Microsoft username and password in the Minecraft app.

- Users can be automatically signed into the app on their Chromebook with their Google Account if you use SAML Federation to link their Microsoft account (as service provider) to their Google Account (as identity provider).

- Users can sign in to their Chromebook and the app with their Microsoft account if you use SAML Federation to link their Google account (as service provider) to their Microsoft account (as identity provider).

This is a public user-to-user support forum. We are expert users helping other users. We do not work for Microsoft and do not have access to any user accounts.

If this still can't solve your problem, just let me know and I'll do my best to try to help you.

ManuelSaavedra6

Hi, and thank you for your help! With the help link that you sent I was able to figure out how to create the correct type of account and buy the license for this account. We are in!

Can't Log In on Microsoft