can't load lead profile ultimate team fifa14

hi all. having great trouble with ultimate team fifa14 xbox one. it keeps telling me to load lead profile to continue even after i have loged into xbox live and ea servers. then it tells me a squad update is needed then when i try to do this it tells me
its syncing data and fails and tels me i need to load lead profile. I have tried all i can think off and go onto ea about it and after about 1 hour of them checking my origan account and giving me some suggestions that didnt work they told me all that is
left to do is uninstall the game and reinstall it again but again no success. i have looked on fourms and got some help but it seems the download game that i have doesnt have the game data files that the disc has so you cant delete data or a courpt file. please
if anybody has some help that would be great as this is going on nearly a month now

:)

 

My game keeps closing out in-game

Happening with fifa14 ultimate team.

 

Fifa14 ultimate team

My son has been playing Fifa 14 ultimate team since it came out, but for the last month he cannot get onto it, it keeps saying there is a error connecting to the EA servers please try again later. also he can't get any news from the origin site. any one
have any ideas please.