Can't link with my new account what do I Do?

Hi Brenda G, my name is Courtney and I would be happy to help.

Congratulations on your new Xbox, the procedure is simple, when you turn on your new Xbox it will ask you to configure some things and in addition to that you will be asked to enter your account information. I would like to know if doing this presents an error or simply the account is not linked?

I wait your answer.

Best regards,
Courtney.

Hello pillow.wizard,

Thank you for your contribution to the Microsoft community. I'm sorry to hear that you're having trouble signing into your Xbox account. Just a reminder, here on community, we do not have the option to recover any account.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I have the exact error message please?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

•Check your internet connection
Make sure that your device is connected to the internet and that your connection is stable.



•Clear your browser cache
Clear your browser cache and cookies and try signing in again.



•Check for updates
Make sure that your device and browser are up to date with the latest updates.

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Hi Lucas!

Does it happen to any social platform you're trying to link to?
What device/platform exactly are you using?

Try to sign out from your device then restart it. Once booted up, sign in again to your Xbox profile then try to link again.

Then how do I delete a gamertag/Xbox account... I can't create a new one since this one is linked to my WLID. I want to keep my WLID the same.

got help from xbox support (jeprey c.), just change minecraft username on their website