Can't link Microsoft/Xbox account to EA

This is the exact same situation I am in. EA says my Xbox account is linked with a deleted EA profile. If I try to sign in with my Xbox account I get stuck in a password reset loop.

From my chat with EA support:

"Thanks for the information, your Xbox is linked with a Deleted account. "

"If you want to unlink it kindly have access to the email id linked with that account. "

"As the account is deleted I can not see the email. "

"In that case I can't do anything as your X box is connected to the deleted account. "

EA support is useless and Microsoft can't directly do anything since the linking is handled on EA's side.

I have exactly the same problem. I don't even know what EA account has been linked to my Xbox account. I can't even tell you if it's mine. I've been gaming online since the 90s and I suspect at some point EA have acquired a game title for which I have an account and it's been linked to my Xbox account.

EA tell me the account is "deleted" but won't remove the Xbox link. It's a ridiculous situation and I can't link Xbox to my real EA account while the current link exists. The link between Xbox and EA should be a 2-way agreement where it can be severed from either side. I've been on to EA reps for 5 hours. They really are awful.

As it stands I can't ever play EA games through Game Pass and I'm cancelling my membership until there is a better solution in place.

The linking system of the accounts it's not made by Xbox, this is on EA servers, ideally when you link an account with your other accounts you should not use an account that you won't keep using to avoid this

This is true, but it's also the issue.

Since EA titles on Xbox Game Pass rely on EA's service and servers to link, several users simply can't connect because EA has inferior solutions and a poor system when it comes to account management. I and others can't ever play EA titles without making a brand new Xbox account with no prior EA account affiliation and then link, technically for the first time with new accounts on both ends.

As I mentioned above, this is because several users such as I likely had an old account connected with EA in some sort, and now, it can't be re-linked even if the account no longer exists, as EA only allows a single link with an account through its existence, regardless of if it exists, is linked or not, etc.

Disregarding all that. What I am more curious about at this point, almost a year after trying to figure this out, I wonder if Xbox Game Pass actually pays EA for its services and games appearing on Xbox Game Pass, or if they only get paid per download and playtime of each game?

Because at this point, it really feels like typical EA-mediocrity is ruining a pretty great service, which is Xbox Game Pass.

This could also be solved by not forcing users to connect or link with EA to play their games, but that doesn't sound like an "EA option".

I just hope Microsoft Xbox and the team from Game Pass are aware of this issue, and I'm sure they have access to statistics within their application confirming that their users in mass, can't ever access EA titles.

I'm afraid that if EA support can't do anything then it might be time to create a new EA account and link the Xbox account to it.

I have now tried this and EA have notified that the account it was linked to was deleted and i need to restore it, i have never deleted an account in my life. I only have 1 email and it has an active EA account.

Anything Xbox can do or do i have do cancel my account?