Can't Launch the xbox app on PC

Isaiah Sudderth · May 14, 2024

When I launch the app on pc, it stops on the launch screen as seen in the attached image. I have a series of fixes that have not worked listed below:

Clear the Microsoft Store cache:

Press Windows key + R and type wsreset.exe then hit enter.

An empty Command prompt will pop open. Let it be for a few seconds and the command line will close automatically (after it has cleared the cache behind the background) and Microsoft Store will be launched in its place.

Reset Xbox app.

Go into “Settings” or press Windows key + I

Choose “Apps"

Choose “Installed Apps”

Choose “Xbox app”

Click the “…” on the far right of the screen

Choose “Advanced Options”

Scroll down to “Reset”

Then launch Xbox app again to see if it works.

Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

Uninstall and reinstall Gaming Services

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

Uninstall and reinstall Xbox app.

To uninstall, type Xbox app in the Windows search box, right-click and click Uninstall. After uninstalling, restart the computer.

To reinstall, Open the Microsoft Store, search for Xbox app using the search box, and click on install. Or you can click on this link: Xbox App for Windows PC | Xbox click on download the app button.

You can try ending the task in Task Manager. Try the following the steps below:

Press simultaneously Ctrl + Shift + Esc button to launch the Task Manager

Right click on Xbox app and select End Task.

Restart your device.

Update the Xbox and Gaming Services apps:

Press the Start button on the taskbar, type store, and open the Microsoft Store app.

Select Library.

Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

I have also ran these commands through Command Prompt to no avail:

[table][tr]DISM /Online /Cleanup-Image /CheckHealth[/tr][tr][td]DISM /Online /Cleanup-Image /ScanHealth[/td][/tr][tr][td]DISM /Online /Cleanup-Image /RestoreHealth[/td][/tr][tr][td]SFC /scannow[/td][/tr][/table]

:)