Can't launch my game

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series X console.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

It is possible that the service outage may have affected other games as well but not yet included on the server status. If I may ask, have you tried to launch other games offline to see if it works?

For us to isolate the case, kindly try to perform the following workarounds according to the official Xbox website: (https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution)

"Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console."

Then launch the game Call of Duty Warzone to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

The games belong to an account that is also on my console, (account who was on my previous one)

on my previous console, i was able to play the the games on my account

Thanks for the help

Hey Arthuro,

Thanks for your post! If the account that's signed in and attempt to launch a game that was purchased by another or it is not entitled to, we would see this error. Usually for this, there a few possibilities to find out where the game came from. It can either
be from a disc and if the disc is not inserted, it will not launch properly. Also, if there was a home Xbox association on the last account it could be that the game was on that console due to the game share for more info on home consoles view:

My Home Xbox Setting on Xbox One. To make sure your profile has the game on it, check out your

Order History. If the issue persists use the
Contact Us portal so we may investigate further and resolve this issue.

I hope this information helps, thanks again.

You're welcome!

If the steps above didn't work, you can also try to perform a "factory reset keep my games and apps" as part of the workaround. You can follow the steps through this link:

https://support.xbox.com/en-US/help...he console to factory settings. ... See More.

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best regards,
Darhyl

Problem solved!

Thanks you two for helping!