Can't launch game?

Hi Matus,

Thanks for reaching out to the forums. We are aware of the issue where some users are not able to launch the game. We are working to resolve the issue. Please be patient and we will try and keep you updated.

Thanks,

Brad

Hello

Thankyou for your response. I've tried all of the potential solutions you've suggested above but unfortunately none has worked. I'd like to point out that for most of the games, i can't even install. Error pops up at 0% download progress. The exception to this is minecraft where I can only download from appstore but cannot launch.

Is there any more possible solutions?

Thanks

Hello, Cockatyusha,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. you mention that you are not able to launch any games on PC Game Pass. I am happy to help and provide some suggestions that can hopefully fix the problem. I researched the error code you provided me 0x80070005, which has to do with Permission issues and being able to access the Game Pass app application. Let me provide some suggestions

Disable your Anti-virus or make sure it is not blocking the application, as i have seen Anti-virus software block the Game Pass app or gaming services. In addition to any third-party anti-virus software. For disabling Windows defender, please do the following

• Open Windows Settings
  
• Select Privacy & Security
  
• Select Virus & protection settings
  
• Then click on Manage settings
  
• Turn-off Real-Time protection
  

Then try to launch a game.

Solution1: Use the System File Checker tool to repair missing or corrupted system files. If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution2: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. Look for Microsoft Store/Xbox App and click it on the right side.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to the default setting.

Solution3: Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
3. Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
   

Solution4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

I would also suggest checking your computer's Date & Time settings and Reset the Windows 10 store as well. Make sure your operating system is also up-to-date with updates.

Please let me know if these suggestions worked and if not, we can continue to try other suggestions. Thanks

It happens like that sometimes. Your Antivirus marking some files of the game as suspicious, hence preventing the game from launching. It's just an isolated error with that particular game.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Just to be sure, did you say you can play the game when you disable your anti-virus?