Can’t launch cloud games

Discus and support Can’t launch cloud games in XBoX Games and Apps to solve the problem; Cloud gaming on my Samsung smart TV has worked perfectly for some time now, but, suddenly I can no longer launch any games. I’ve tried redownloading... Discussion in 'XBoX Games and Apps' started by Nik 555, May 5, 2025 at 6:02 AM.

  1. Nik 555
    Nik 555 Guest

    Can’t launch cloud games


    Cloud gaming on my Samsung smart TV has worked perfectly for some time now, but, suddenly I can no longer launch any games. I’ve tried redownloading the Xbox app, hard restarting the tv, clearing the data and data cache, and anything else I could think of. I don’t get any error codes or anything, the “play” button is just always greyed out after loading.

    :)
     
  2. Patricia FL Win User

    Can’t launch cloud games

    Hi Nik, I hope you're doing well. I am an Independent advisor, and I am here to help you.

    I sincerely apologize for the inconvenience this may have caused you. However, there is an ongoing outage regarding accessing games via Xbox Cloud Gaming, and Microsoft is already aware of this outage and is currently fixing it.

    Don't worry, this is not an issue with your Xbox Game Pass subscription or your account; this is an issue with the server, and Microsoft is doing its best to resolve the outage.

    You can check on this link https://support.xbox.com/en-us/xbox-live-status to get an update.
  3. andrewsowten Win User

    Forza Motorsport crashing on my series x

    I’ve spent 4 hours trying to get this to work, nothing works, I’ve switched to my sons account on my Xbox launched the game and it works? Won’t load on cloud gaming either, I can’t seem to find any other information on it or how i can delete the game save from the cloud as there’s nothing on my Xbox, this is very frustrating
  4. BrianvanMastrigt Win User

    Xbox Series S controller issue

    I must be an idiot because I can’t make 2 player work. I reset the console and logged in with both accounts and reconnected both controllers and nothing. I can control the console with both controllers and launch games with either but once inside the game only the controller that launched the game can play and can’t see the other player/controller. I have been trying this in cloud game mode, not sure if that’s the problem. Im about to take this thing back. I miss the old days where you didn’t need multiple accounts and nonsense just to play 2 players.
  5. Mohamed Farhat1 Win User

    De you know how i can play Fortnite with touch.

    I just log in on safari and put xbox cloud gaming in the homescreen and play. But sometimes i can’t play fortnite because i can’t Click anywhere
  6. Stefan Molina Win User

    I need help with my cloud data.

    forgot to say this, after seeing the options for local or cloud data and selecting cloud data, it still says data can’t sync because the xbox can’t save any more cloud storage. If anyone can help resolve this, thank you.
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Can’t launch cloud games

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