Cant join online in Forza horizon3

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Im playing on an Xbox one-s, im using an internet wire connected to my wifi router, im able to play all of my other games online except Forza horizon3, the issue started 2 to 3 weeks ago, ive tried to reset the router by turning of and back on along with
restarting my console more than a few times but so far nothing seems to be working. I bought a digital copy of Forza horizon3, i don't know what else to do

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Im playing on an Xbox one-s, im using an internet wire connected to my wifi router, im able to play all of my other games online except Forza horizon3, the issue started 2 to 3 weeks ago, ive tried to reset the router by turning of and back on along with
restarting my console more than a few times but so far nothing seems to be working. I bought a digital copy of Forza horizon3, i don't know what else to do

Thank you for your response. It is possible there is an issue connecting to the game server or the ports for the game is not set to open.

Here are solutions that you can do on your console to resolve the issue.

Solution 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. 
   
2. Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.  

Solution 2. Clear the storage cache on the console.

1. Press the menu key on the controller.  
2. Go to Settings, and then select Disc & Blu-Ray.  
3. In the Blu-Ray section select Persistent Storage.  
4. Select Clear persistent storage.

Solution 3. Clear Mac address.

1. Scroll left on the Home screen to open the guide.  
2. Select Settings.  
3. Select All Settings.  
4. Select Network.  
5. Select Network settings.  
6. Select Advance settings.  
7. Select Alternate MAC address.  
8. Select Clear.

If the issue persist, check this
link and follow the steps to set up port forwarding.

For further assistance on accessing and changing your router settings, you can contact your Internet Service Provider.

Hi,

To troubleshoot video issues during game play on your Windows 10 device, we suggest that you follow the steps provided on this

link.

Let us know how it goes.

0x803FB005 similar problem but with installing Blizzard Mountain onto Horizon3