Can't install the Xbox app on PC

Hello Steven Fisher1,

Thank you for your reply!

Please give me an update so that I can assist you further.

YanYannn
Microsoft Community Moderator

Hello Steven Fisher1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your Xbox app on your PC. One thing you can try is to clear the Microsoft Store cache. Just a reminder, we are not able to double check your account and device here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?
-Are you getting any error message?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



1. Press the Windows key + R to open the Run dialog box.

2. Type "wsreset.exe" (without quotes) and press Enter.

3. Wait for the Microsoft Store to open and see if the issue is resolved.



If that doesn't work, you can try resetting the Windows Update components. To do this, follow these steps:



1. Press the Windows key + X and select "Command Prompt (Admin)".

2. Type the following commands and press Enter after each one:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

3. Rename the SoftwareDistribution and Catroot2 folders by typing the following commands and pressing Enter after each one:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

4. Type the following commands and press Enter after each one:

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

5. Restart your PC and try installing the Xbox app again.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hi Timdaturtle, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear it.

Have you tried to run a system scan?

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Type this command: sfc /scannow

Press Enter.

If any error is found, they will be patched.

Then use the DISM command.

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Let me know if it works!

Hello Nithilan A, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry you're having trouble downloading the Xbox app from the Microsoft Store.

This error can occur when there is a problem with Microsoft Store services or when an important Windows update is missing. Below are some steps you can take to fix this issue:

Make sure your system is up-to-date. To do so, follow these steps:

Open the app settings.
Select “Update and security”.
Select “Windows Update.”
Click “Check for updates” and follow the on-screen instructions.
Run the Windows Store Apps Troubleshooter. To do so, follow these steps:

Open the app settings.
Select “Update and security”.
Select “Troubleshoot.”
Select “Windows Store Apps.”
Click “Run the troubleshooter” and follow the on-screen instructions.
Reset the Windows Store. To do so, follow these steps:

Open the app settings.
Select “Applications”.
Select “Apps & Features.”
Search for “Microsoft Store” and select it.
Click “Advanced Options.”
Click “Reset” and follow the on-screen instructions.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello Steven Fisher1,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,