can't install Sam & Max Save the World

jayaird · Jan 31, 2016

(Tried to edit last post but the edit vanished)

The option to "Launch game" just leads back to the store page and does not work basically......

Industrial Arts · Jan 31, 2016

XBox chat support said they couldn't find a record of my purchase but then acknowledged there's an issue with the game. I can download it on the 360 and it shows in my purchase history on the site, but still won't work on Xbox One. What's the deal?

Chris_8472 · Feb 1, 2016

lol still no fix for this?

MarxJ-41350E64-D0D2-4F47-8311-283B4FA51E73 · Feb 2, 2016

I am also having the same problem.

I contact support twice about the issue. First time, the girl suggested that the reason it wouldn't load is because only the "Disc Version" is compatible with Xbox One but not the Digital.

Second person I talked to guided me towards this forum and says that it is a problem that will need a bit of patience for while they look for a solution but says that it should work.

Oddly enough, he also said he couldn't find record of me owning it, despite my account saying I "Already Purchased" it./

Hopefully this is resolved soon.

Midfordman · Feb 2, 2016

Hey, had the same issue (see earlier post), but it finally showed up under Ready to Install! They must have fixed it, or are in the process of fixing it, so keep an eye out!

JeffRand · Feb 3, 2016

It is finally fixed. I can install it now. About time.

Misses Quinzel · Nov 2, 2018

Hey, guys! I see some of you have already confirmed this, however this is now resolved!

Thanks to everyone that had submitted a survey for us. That helped those investigating look into your accounts and determine what was happening.

If you guys are still having issues with this, please post back so that we can look into it again for you. Thank you all for your patience while we worked on this!

JeffRand

I have exactly the same issue. There is no option to install it even though I own the 360 Arcade version of Sam&Max Save the World. Interesting enough, if you search on Xbox.com for "Sam&Max Save the World", two versions show up. One under Xbox one results,
and the other under Xbox 360 results. The link under Xbox One has an Xbox 360 banner and goes to some game bundle and the link under Xbox 360 goes to the Arcade version.

Mister Quimby

Hey everyone!

We have received reports that this issue has been resolved. When you get a chance, check in the Ready to Install section for Sam and Max Save the World. Thanks to everyone who filled out the survey, it definitely helped the us make sure that the appropriate
teams had the necessary information to get this issue sorted. Be sure to let us know if you are still unable to see Sam and Max in your Ready to Install section. Thanks!

Twigleaf

Been reporting this also in the preview forums.

Sam & Max is not registered on Microsofts end correctly or something. There is in fact 2 versions of Sam and Max ( Time & Space / Save The World ). Many have confirmed owning both, but neither showing up on the X1 to install.

This is broken on Microsofts end. Pretty sure. The cat & mouse surveys are really not helping with problems especially when people confirm them. That is problem distraction

stuartlatham75

I'm also missing this game from my Xbox One.

I've checked and if I go to Sam&Max Save the World on the store it says I already purchased it, but if I go to my profile and look at My Games it isn't in the list.

Is this why I can't download it to my Xbox One?

Misericord

I'm having the same issue. I can download Sam & Max Save the World on my 360, and it shows as already purchased on the Xbox.com store, but it is not listed under "My Games" on the website and won't show up in my Ready to Install list. Seems to be some
kind of licensing issue with this particular game. Any ideas on how to fix it?

can't install Sam & Max Save the World