Can’t install or move games to external HD after Xbox update

Good morning,

Thanks for your reply (I didn’t receive a notification for it!!) I uninstalled all the games on the external HD instead of just formatting it, I then reformatted the drive and all’s good now!

Thanks again, Chris

Hello @ChrissyBoyJ73!

Would you please try attempting a Soft Factory Rest Xbox Support by selecting Reset and keep my games & apps. If you are still receiving that error code, then I suggest formatting the hard drive. However, if you have some games in your HD, we recommend to remove them from the external and move them to the internal.

Be sure to let us know the results!

Awesome! We are glad this is all sorted for you!

Take care and have fun ツ

Always happy to help

Hi Joey,

Thanks for the update on the issue. Try installing the game specifically on the internal drive instead of the external drive. Once installed and launch, then move it to the external HD. Personally have had this issue with games on an external drive. Once
installed on internal they worked great.

Thanks,

Brad

That error code means that the games that you trying to move didn't install correctly or has an update pending ( https://support.xbox.com/en-us/xbox-one/errors/error-code-87e00008
)

In that case, because you trying to move, if you want really on the external HD, try to uninstall them, and then install them directly on the external HD. You can find this options in Storage Settings.