Can't install Minecraft after buying it

TonyHenderson1 · Jan 23, 2021

Hi. I've bought Minecraft for my kid's laptop from the MS store. I've had the receipt email and the relevant page says "you own this". But clicking on the install button brings up a message saying "Where do you want to install?

It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account."

But the laptop is registered as hers with my MS account and she is signed in when we try to install. I've tried it while I'm logged in on her laptop and it still doesn't work. I'm sure we're doing something wrong but can't work out what. We'd be grateful
for any advice. Thanks Tony

:)

Smwutches

Did you buy "Minecraft" or "Minecraft for Windows 10"? Usually that message will come up if you purchase a game for the Xbox console as the system doesn't see a console on your account.

TonyHenderson1

Fantastic - you solved it for us

That's one happy daughter. Thanks!

TDLMaster

Thank you so much Sam! You helped me a lot, now i can scream at my computer every time i lose in bedwars haha.

SammyVS

You're welcome, mate. Take care and have fun! xD

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the launcher too

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and see if that solves the problem.

If the problem persists, please reinstall the launcher through the Microsoft Store app or the Xbox app.

Can't install Minecraft after buying it