Can't install media features

Discus and support Can't install media features in XBoX Games and Apps to solve the problem; Ok, so I just recently got a new computer and have been installing my games and have run across just one that won't play. It's from the EA Games app,... Discussion in 'XBoX Games and Apps' started by MichelleK1976, Jan 3, 2022.

  1. MichelleK1976
    MichelleK1976 Guest

    Can't install media features


    Ok, so I just recently got a new computer and have been installing my games and have run across just one that won't play. It's from the EA Games app, and I get the error problem with setup. I have found out that it seems I'm missing the media feature. I have checked that it is turned on. But I didn't follow the step of adding the registry key because I don't know a lot about computers, and a warning there from Microsoft said that it could cause problems with Windows if anything was done wrong. So I didn't want to chance it. I have gone to the list that people provided on how to get media feature, through settings then apps. but its not listed. It also has a section for choosing your version of windows. My system says I have 21H2 but there is no N anywhere. Does this make a difference?

    Is there anyone that can help? Keeping in mind that I don't understand computer talk. lol I only understand when things go right.

    :)
     
    MichelleK1976, Jan 3, 2022
    #1
  2. MichelleK1976 Win User

    Can't install media features

    ok, I didn't know there were multiple media features, and I am not 100% sure that's what my problem is. All I know is that this game worked fine on windows before I got my new computer. The only reason I know anything about media feature is through posts from people having the same issue with the game.

    This is what I get each time I try to load the game. I have tried reinstalling many times.
    [​IMG]


    People who've had the same issue were told they needed to install windows media feature.


    [​IMG]
  3. XBF-Spartan Win User

    Can't install media features

    Hi Michelle,

    Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. Can you possibly give me the name of the media feature that you are missing or a screenshot of the error you get within EA play?
  4. XBF-Spartan Win User

    Can't install media features

    Hi Michelle,

    Thanks for your reply. Can I ask if you are trying to install the game using the "EA Origin" app or the "EA Play" app?


    [​IMG]



    [​IMG]
  5. XBF-Spartan Win User

    Can't install media features

    No problem glad we were able to help.
  6. MichelleK1976 Win User

    Can't install media features

    I use the EA play app. But I have figured out my issue. I just needed direct x.

    But thank you for responding. Greatly appreciated
Thema:

Can't install media features

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