Can't Install Games That Were Previously Cancelled Mid-Installation

Discus and support Can't Install Games That Were Previously Cancelled Mid-Installation in XboX Insiders to solve the problem; Two games I was quite excited for were canceled mid-install because I needed to test a game after multiple PC reboots and was tired of constantly... Discussion in 'XboX Insiders' started by /u/Sacurason, Jul 18, 2019.

  1. /u/Sacurason
    /u/Sacurason Guest

    Can't Install Games That Were Previously Cancelled Mid-Installation


    Two games I was quite excited for were canceled mid-install because I needed to test a game after multiple PC reboots and was tired of constantly pausing the automatically resuming downloads every time I opened the app.

    Now, when I click the install button on Metro Exodus, the game appears in the list for a split second, the install button becomes the "Preparing" dialogue, and then disappears.

    I think it has something to do with how the app re-initializes installs, because I was able to get Wolfenstein II working. For that title, the same issue happened, but it took maybe half a second before the dialogue disappeared. In that half second I was able to quickly click the "X" button and the "Yes" to the "Are you sure?" prompt.

    Then, upon installing Wolfenstein II, it installed properly. For Metro Exodus, I can't get to the button fast enough to use that workaround. What are my options here?

    I've tried clearing Temp files through Windows 10 settings, killing Xbox processes and process trees, and doing reboots/hard shutdowns. Found the Deep Silver folder in Windows Apps/Resources and deleted it, no dice. Mashing the install button eventually just soft locks the application (it turns into a blank grey box). Also, I did confirm that it is only an issue for those two games.



    Digging into the Windows Apps folders to see if there are any remains of Metro Exodus in there, but either they're well hidden or I don't know where to look to delete them. Or they don't exist and it's some other type of bug.

    If anyone else has figured this out or has suggestions, an assist would be greatly appreciated! And if it helps Microsoft catch a bug, that'd be cool too. Can't Install Games That Were Previously Cancelled Mid-Installation ;)

    Video of issue: https://youtu.be/zMwpJ99fJgA

    submitted by /u/Sacurason
    [link] [comments]
     
    /u/Sacurason, Jul 18, 2019
    #1
  2. Francia J. Win User

    Games Cancelling Mid-Installation

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly perform an extended powercycle and reset your network hardware by following the steps below:

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

    If that didn't work, you may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Reset and keep my games & apps.
  3. vSyrr Win User

    The game 'Apex Legends' doesn't finish downloading and comes up with 'installation stopped'? What should I do?

    Same thing happened to me when i was trying to download BO3, the way i figured out around this problem is just to cancel the whole download, go to the Microsoft store, go to the game you were just previously trying to download, then install it again.
    Should go past the Pause Installation part and be able to download fully.
  4. Mister Maka Win User

    Failure to Install, tried everything

    Hey there Phazer0nest!

    When you tried an offline install did you completely cancel the install before going offline? If it was still mid installation when you disconnected your console it's worth cancelling it completely. If you're still having troubles, can you check to make
    sure the disc doesn't have any scratches or cracks on it? If you have a friend with an Xbox One, see if you're able to install your disc on their console.

    Let us know how it goes :)
  5. choppyseize Win User

    Uninstalled games

    Hi,

    Were you playing the trial previously? You may need to uninstall, clear local saved games and then install again
  6. Joshua Crooks Win User

    Can't install game on the Xbox app on PC

    I believe I have fixed the issue now. Just a matter of cancelling the installation previously mentioned and starting again. Sorry for the bother
Thema:

Can't Install Games That Were Previously Cancelled Mid-Installation

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