Can't install Gamepass games through PC app

Hi Jesse,

Thank you for the assistance, but none of it is working.

I can maybe get another PC for the HKEY stuff, but not sure if it's doable while I have active membership.

Step 5, also does not have a correct link. When I click on it, I get: We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available.

Why is it so hard just to get up and running? Surely something with such a high value for MS should just be click and play. It's ridiculous, the amount of hoops needed to jump through to get it to work.

Kind regards,

Paul

hihi, sorry you are having this issue.. Have you read this article? Also, try reinstalling gaming services registry key and app

Sorry about that. Here's the correct website for step 5 https://www.microsoft.com/en-us/software-downlo...

Usually the 0x00000001 error is always tough to troubleshoot. I'm not sure what causes it but I know most times reinstalling Windows after creating a backup is the surest way to go. Apologies for the inconvenience.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...;(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

Ok, loading up the Game pass app and searching for 'Hello Neighbour' it strangely found 4 results. 2 PCs version and 2 console versions. (maybe one is an old beta, or a Demo or something, unsure). First one comes up with the following when clicking on install:

No PC Available

We can't find a PC that satisfies the system requirements of this game. Please sign in to a PC with the required configuration and try again.

The second one comes up with the following when clicking on install:

Install on Xbox

Try again later. We can't add this to your queue at the moment

So neither will install remotely through the app. As a further test, I tried to install Sea of Thieves remotely through the app and that worked fine.

Cheers,

Edit: sorry, forget to add this is through the android version of the gamepass app.