Can't hear the people in my party when playing online!

Discus and support Can't hear the people in my party when playing online! in XBoX Games and Apps to solve the problem; I bought a refurbished xbox one S two weeks ago along with Rainbow Six Siege. I then bought a turtle beach recon 200 headset and when I plugged it in,... Discussion in 'XBoX Games and Apps' started by ElySenpai, Apr 17, 2019.

  1. ElySenpai
    ElySenpai Guest

    Can't hear the people in my party when playing online!


    I bought a refurbished xbox one S two weeks ago along with Rainbow Six Siege. I then bought a turtle beach recon 200 headset and when I plugged it in, I couldn't hear my friends. Their voices cut and they sound robotic. But I can hear the game, the menu
    and my own voice perfectly, but can't hear the party. I went online in a random games and I could hear the players crystal clear, so I don't know what the issue is.

    I did a hard reset of my console, I rebooted my internet, I updated the console and the controller, i tried e v e r y t h i n g, yet, I can't hear my friends.

    Anyone knows what could be the issue, and can maybe help me?

    Thank you very much!

    :)
     
    ElySenpai, Apr 17, 2019
    #1
  2. XBF Nestor S Win User

    Can't hear the people in my party when playing online!

    Hey there Ely thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help. As previously stated by fellow XBFs, what could be the issue at hand here could be the

    NAT type    . If however the NAT type is set to open then it could be as simple as the hardware (Headset). The next troubleshooting step would be to try a different Headset or a different controller. Give it a shot and let us know how it goes!
  3. ElySenpai Win User

    Can't hear the people in my party when playing online!

  4. XBF Lance J Win User

    Can't hear the people in my party when playing online!

    Hey Ely,

    Thank you for reaching out. I see you have been having some trouble communicating with your friends but seem to have no other audio issues with games or talking to randoms online. Going by what information you provided as well as the troubleshooting you
    have attempted, this sounds like it may be network related. Go ahead and run a
    connection test     on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings. Any known outages will appear in the middle of the screen.
    6. On the right side of the Network settings screen, select
      Test multiplayer connection      .

    Your connection speed and strength are important but it is the NAT Type that can make or break your experience. Let us know how it goes! :D
  5. ElySenpai Win User

    Can't hear the people in my party when playing online!

  6. ElySenpai Win User

    Can't hear the people in my party when playing online!

    Sometimes I find that in the Audio menu the slider is all the way to the controller icon, which means you only hear game. Totally thought my headset was bust but then realised it was just that the slider had to put up towards the
    icon of the person. Just thought it might be a thought incase!
    It is all the way to the person icon.
Thema:

Can't hear the people in my party when playing online!

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