Can't hear players in Xbox Live Party

Medrano911 · Mar 1, 2016

I recently had my first suspension on 2/25/17 for Communications, which I was told by Xbox Live would only last for 24 hours, and ever since then I have been unable to hear players in Xbox Live Party chat or game chat. I can hear game audio clearly, and
when I talk to players in real life they say they can hear me. My NAT is open, and I have tried different controllers (updated) and different headsets. Logging off and back in, even removing and adding back on my account. What can I do now?

:)

Misses Quinzel · Mar 1, 2016

players in party chat can't hear me

Hey, Raaf!

Sorry to see any issues with party chat! It could be a network issue, but let's rule out your hardware first.

We generally want users to start with trying another controller if you're using a headset. If that ends up working, then it's likely the controller's firmware causing the issue; this would require a replacement controller.

If you're using Kinect, we suggest calibrating the Kinect again. If that doesn't work, either try that Kinect on another console, or try another Kinect with your console. This will help rule out either a console or Kinect issue. If your Kinect works on another
console, it's the console you have. If another Kinect works with your console, then it's your Kinect.

If you can, give any of those a shot, depending on your situation. If it doesn't help you out, post back your set up and we'll try to figure out what our next steps will be. We look forward to helping you out!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Raaf182-[xboxvenue] · Mar 1, 2016

players in party chat can't hear me

constantly have problems with party chat as other players can't hear me but i can hear them is this a network issue

CookieMonster007 · Mar 2, 2016

you should call Microsoft at 1-800-469-9269 and ask them to look at your account to double check if your suspension is lifted or if its still on and if its been lifted have them look further into your problem.

verenalambeck · Oct 31, 2018

You Should go to your Audio Options and than check your Audio Settings! Maybe you Chat Audio is set to Quiet!

XBF Diego M

Hi Austin,

You can try contacting the game developers for more information about their in-game chat issues, but as I said previously, Xbox Live party chats effectively mutes in-game chat from being heard in the party. If you are recording the gameplay from your Xbox,
the streaming program will not pick up in-game chat because in-game chat cannot be heard when in an Xbox Live party. In an Xbox Live party, you will not be able to hear other players in the game lobby unless you invite those player into the party. Other players
will also not be able to hear you in-game while you are in an Xbox Live party. This is by design and not an issue and I don't think there is a setting to change that. You can test this by trying another communication program like Discord.

I hope this clears things up.

Misses Quinzel

Hey, Raaf!

Sorry to see any issues with party chat! It could be a network issue, but let's rule out your hardware first.

We generally want users to start with trying another controller if you're using a headset. If that ends up working, then it's likely the controller's firmware causing the issue; this would require a replacement controller.

If you're using Kinect, we suggest calibrating the Kinect again. If that doesn't work, either try that Kinect on another console, or try another Kinect with your console. This will help rule out either a console or Kinect issue. If your Kinect works on another
console, it's the console you have. If another Kinect works with your console, then it's your Kinect.

If you can, give any of those a shot, depending on your situation. If it doesn't help you out, post back your set up and we'll try to figure out what our next steps will be.

We look forward to helping you out!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

RealChiraqDrill

Hey there, thanks for replying. I'm trying to use the Astro's as a mic on the pc for streaming. But also I'm still trying to be in Xbox live party's and such on the Xbox. But when I try to do that I can hear the music on my computer of course since i have
the base switched to PC but I can hear the people that is in my Xbox Live Party's But they can't hear me. I'm trying to see if there's something I could do to fix that.

FriskiNiski

Hello Littleworm24,

Sorry to hear about your troubles.

If you can't hear your friends in an Xbox Live party or you can't join or host a multiplayer game using Xbox Live on Windows 10, follow the solutions on this page.

Here is a troubleshoot page that you can try first to solve your problems.

Party Audio Troubleshoot

DangerousBard

Yes you can add two, yet with some limitations. Both players will need to be logged into separate accounts, and both can be used to chat with others in an online party chat. However, the two players on the same XBox 360 will not be able to hear each other's
voices in the party chat. This is due to Microsoft disabling local chat on the Xbox 360. Other party members will be able to hear both players, however.

Can't hear players in Xbox Live Party