Can’t hear party members (They can hear me) since Dashboard update

Discus and support Can’t hear party members (They can hear me) since Dashboard update in XBoX on Consoles to solve the problem; Hello, Ever since my dashboard updated 3 days ago, I have been unable to hear party members in both Xbox parties and in-game parties. They can hear... Discussion in 'XBoX on Consoles' started by NickClemens, Oct 16, 2020.

  1. NickClemens
    NickClemens Guest

    Can’t hear party members (They can hear me) since Dashboard update


    Hello,

    Ever since my dashboard updated 3 days ago, I have been unable to hear party members in both Xbox parties and in-game parties.

    They can hear me, but I cannot hear them. I have tried hard resetting, swapping controllers and using different headsets, I have checked all of my settings (volume, privacy etc.) and everything is set exactly as it should be. Restarting my router didn’t
    help. I was advised to try removing my account from my console (factory reset) which also did not fix the problem.

    Is there anything that can be done to address this? I heard from a friend that this is an issue that is common, but haven’t been able to find any workarounds online.

    Thanks,

    NC

    :)
     
    NickClemens, Oct 16, 2020
    #1
  2. Mister Kernel Win User

    Can hear myself but party can’t hear me

    Hi there! Thanks for reaching out to us.

    There's currently a service alert specifically for parties on Xbox One. We recommend keeping an eye on the service status
    page for any updates regarding this.

    If you happen to still notice this issue after the service alert has lifted, we recommend trying out the steps from our Party Audio

    troubleshooter
    .

    Be sure to keep us posted on your progress!
  3. CoreyHenderson1 Win User

    Cannot Hear Voice Chat

    Unfortunately, none of these answers fixed this for me. Update though: looks like I can hear everything the other people in my Fortnite party is saying, they just can’t hear me. The weirder thing is, when I squad up with randos, the mic works just fine.
    I can hear them and they can hear me. Again, same thing when I’m in an Xbox Live party. The only thing that doesnt work is my mic when I’m in a regular Fortnite party (not in an Xbox Live party).
  4. SlimSnakeLord Win User

    I can hear people in my party but they can’t hear me

    Most likely your mic has a broken connection.

    Even in the more expensive headsets they use tin solder and brittle wiring which can break with normal use. Best I've found is a set of JVC earbuds called Gumy, and they cost less than 15 bucks. They've outlasted 3 sets of turtlebeaches and with every turtle
    beach that failed, it was the mic that failed and always where the inadequate length of stiff brittle wiring was soldered to the pcb board. Which means that every time you adjest your mic, you're weakening and eventually breaking either the wires or solder
    points to the mic itself.

    Easy way to test is, while in chat etc, is to push and hold the mic's flex shaft towards the ear pad while talking. Which will often cause a reconnection good enough to show up as working.. Till you let go of the shaft.

    Earbuds with an inline mic is the way to go.
    I thought it may be the mic as well, but after trying other headphones and earbuds too, it still didn’t work. Also I’m my controller settings my mic showed up as Connected.
  5. Rodrigo Oliver Win User

    I can’t hear my Fortnite party but they can hear me

    Hi Fabian, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, run the audio setup tool.

    Press the Xbox button on your controller to open the guide.

    Select Profile & system > Settings > General > Volume & audio output.

    Select the Audio setup option under Advanced.

    Highlight the audio setup option you wish to use and then press the A button to begin the audio test.

    Let me know if it works!

    Source:

    https://support.xbox.com/help/hardware-network/display-sound/troubleshoot-sound
  6. ElectroFlying Win User

    I can hear people in my party but they can’t hear me

    Most likely your mic has a broken connection.

    Even in the more expensive headsets they use tin solder and brittle wiring which can break with normal use. Best I've found is a set of JVC earbuds called Gumy, and they cost less than 15 bucks. They've outlasted 3 sets of turtlebeaches and with every turtle
    beach that failed, it was the mic that failed and always where the inadequate length of stiff brittle wiring was soldered to the pcb board. Which means that every time you adjest your mic, you're weakening and eventually breaking either the wires or solder
    points to the mic itself.

    Easy way to test is, while in chat etc, is to push and hold the mic's flex shaft towards the ear pad while talking. Which will often cause a reconnection good enough to show up as working.. Till you let go of the shaft.

    Earbuds with an inline mic is the way to go.
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Can’t hear party members (They can hear me) since Dashboard update

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