Can't Hear Game Audio or menu sounds through headset

Hi guys,

All of a sudden I haven't been able to hear my game audio or the sounds the xbox makes when you toggle between options in the menu through my headset. I can hear and talk in parties perfectly but I just can't hear anything else. I bought a new headset and
updated my controller, reset my xbox and everything but nothing has worked.

:)

 

Hearing game audio through headset or headphones

I just purchased a brand new Xbox One S and I was wondering how I could make the game audio play through my headset or headphones when I'm not in a chat party, instead of just putting sound out of the TV. Just last night I could hear game audio through headphones,
then I messed with a bunch of the audio settings to make my apple headphones work but that never played out so I went and bought a headset and now I can't hear game audio what so ever, help would be greatly appreciated, thank you!

 

can't hear chat audio through headset

for whatever reason it started working now, it may of been that I had the power cord from the Xbox unplugged all night. I don’t know. I tried unplugging the power cord last night and that didn't work so I don't know why it made a difference now.

 

Hey there a number of issues could have caused this. First of all i would recommend checking if your headphones work on a different controller. Also, if you are using an adapter try using it without the adapter. Make sure you check your in game audio settings
and the audio settings on xbox to check whether the game volume has been disabled.

 

Hey thanks for the response man,

I've tried using my headsets on both of my controllers but it still didn't work. One of my controllers I haven't updated yet but idk if thats gonna make a difference. I can't use my headphones without an adapter because my controllers are the older versions.
My in game audio settings are fine, and I've checked the audio settings on my xbox and I'm pretty sure they're fine too. I'm just confused

 

Is your console enrolled in the Insider Preview Program?

When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.

 

Hey bro thanks for replying,

I just tried that and it didn't work either, not sure what to do

 

Hi Joooooooooodie,

Thanks for reaching out! So, the headset used to work before with the controller but suddenly it only worked with chat and nothing else? The new headset did not work with the controller and the other is not updated and they are old controllers, correct? It
also seems like this is on an Xbox One platform, not a 360 or PC.

Okay, what type of headset is being used? Afterglow, turtle beach, etc. and is it a chat or stereo headset?

Check out the following link for troubleshooting regarding Connecting a compatible headset to Xbox One. Also, try to update the other
controller and see if it works with the headset.

We hope to hear back soon