Can't hear anyone in party chat

K1NG Ki3RaN · Oct 28, 2015

Ok so last night my headset was working fine so i had an update for the new dashboard today and now i cant hear anyone on the mic but they can hear me?

it says We can't find a microphone for these people

I've tried hard resets, assigning headset and updating xbox controller and nothing! this sucks!! can you reverse the dashboard update??

I have Turtle beach 500x stealth wireless headset!

:)

CalculousStar90 · Oct 28, 2015

We can't find mic for these people

We have an XBOX one and no one can hear me. In party chat it shows "We can't find a microphone for these people" Please advise

ItsMitch xo · Oct 28, 2015

Xbox One Party chat HELP

As of today whenever I join a party I get a message at the top of the party saying 'We are unable to find a microphone for these people' and I can't hear anything. Can someone please help

Terranoid · Oct 28, 2015

I'm getting the same problem. I think it's to do with the Party Chat App. Hopefully they sort this out soon.

Mister Maka · Oct 29, 2015

Heya!

While you're in the Xbox One Update Preview be sure to report any issues or feedback you have through the preview app. If you have more questions with issues like this particular one be sure to head on over to the
Xbox One Update Preview forum. You should both have access but if you have any troubles clicking that link let me know.

Thanks!

Teddy TrickZz U · Jan 4, 2016

I have the same problem, does anyone know how to fix?

KaJust-F2961461-075C-4D50-96F7-2E05D8A05D31 · Jan 27, 2016

Same problem here. Beyond annoying!! A workaround I have found is to assign the headset to another xbox live user account that is on your xbox (through settings, devices and accessories). Then invite that account to the party. Obviously, the user you assign
it to cannot be using their account at the time. In my case, I use one of my kid's accounts. This is a tedious thing to have to do when you want to join a party, but it seems to work until this is fixed. This also works to hear other people when not in a party,
but they can't hear you. I have had a ticket open with Turtle Beach for about a month now with only 2 responses. Check your NAT settings and try it with just the other account. My NAT is always open and it's the same problem when using just my kid's account.

Mister Maka · Oct 31, 2018

Hey there KaJust and XB Antz.

This thread is quite a bit older. So that the community can best help you out please create a new thread detailing your issue. Thanks!

zionTaylor1

So on the xbox app I am able to create party chats but enable to speak or hear anyone. My microphone and speakers work fine on every other app except this one. When I make a party it says "We can't find your microphone". There is no option to choose my playback
and recording device (for some reason it's not a feature in the app). Anyone know a fix?

Arminator

If you use a headset with a 3.5 mm plug and 3 rings on the connector, know that there are two standards for those headset connectors called "OMTP" and "CTIA".

If you have 3 headsets with a OMTP setup, then the headset is "talking" to the ground pin of the controller, and the controller is "listening" for the microphone on the ground-pin of the headset.

You need to get a CTIA to OMTP adapter, which simply reverses these two contacts. You can get these adapters online or in most cellphone stores.

aMexicanErb

Good afternoon Skorpio11x

Here are a couple links to the support page that can help trouble shoot the issue possibly.

Mic Not working troubleshooter

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

Compatible Headset

https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset

Connecting a headset to a Wireless Controller

https://support.xbox.com/en-US/xbox-one/accessories/connect-chat-headset-to-controller

Also here is a link to Xbox Support accessories section

https://support.xbox.com/en-US/browse/xbox-one/accessories

I know that me personally I was trying to use headphones that had chat capability but I never could get it to work correctly (like the issues you are having) until I bought a Stereo headset Adaptor. If you have not purchase one of these you might try that

I hope the issue gets resolved, I know it is no fun not being able to participate in the chat.

If this is helpful please mark my reply as such and thank you!

{Parity}

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

If that doesn't work try testing with a different controller/headset.

XBF Aaron G

MidnightThudJustin,

Select your Xbox button on your controller and scroll down all the way down to the right. Select
Audio and make sure your mic is not muted here.

If that does not work try going into settings

select network settings

select advanced settings

select Alt Mac address

Clear

Restart

Trouble Shoot Headset click the link for other trouble shooting

Can't hear anyone in party chat - we can't find a microphone for these people