Can't get past advertisement to get to game.

I have the same problem, ad will not load. If I click on the progress bar, a new store window open at the solitaire collection page. I have never been able to access bonus levels because of this. One would think Microsoft would at least make their own ads
to work properly.

Hi, I have just installed MS Puzzle on my Surface (found out about it through in-game advertising). I can't get past the main screen before it crashes - and it's consistent. I have 8.1 and plenty of memory. Can someone please help me play at least ONE game?

Then why would it advertise? I am in Canada for a while, but they shouldn't advertise a product that I can't get. The person that I chatted with last night gave me this link and said that you were who I needed to speak with. I just want the product that
was advertised for the price that was advertised. I'm starting to get upset at being passed around from place to place to get a $7.50 game.

Hi Jeremy, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Yeah I can't even get the game to get past the "Start Screen". I've rebooted the XBox, Unplugged it over night, Deleted and redownloaded the Beta (numerous times) and still I can't make it past that screen...