Cant get my privacy settings up

Hello I am experiencing this problem with Minecraft im trying to join my friends realms but it said you cannot play minecraft realms because of how your account is set up. You can change your privacy and online settings in aka.ms/account settings
but it never works i cant find privacy settings anywhere it sends me to xbox support everytime. Please help

i cant join my friends and i cant go online

Hey there EliteSaturn!

I went ahead and replied to the previous thread that you posted in. Please go ahead and check the thread so we can help get this issue sorted.
Thanks!

Hi LXGYT, I'm having the same problem, and it appears as though this is a large-scale problem/bug as it seems to be affecting many others right now.

I've done a little bit of investigation and have determined the following.

First, go to the web link which allows you to change your privacy settings:

account.xbox.com/.../Settings

Once there, choose the "Xbox One Online Safety" tab. Then set the following three options to "block" and click "save":

Share game clips

Share content made using Kinect

Share on social networks

Once you've clicked "save", then immediately set these same three options to "allow", and click "save" again. Then log back into your account on your Xbox One console and check to see whether it will allow you to change your privacy settings. Would you
be able to try that and let us know whether it worked, for investigation's sake?

If it does, it's not necessarily the end of the issue I'm afraid, as I have found that any attempt to alter your privacy settings again from this point on will likely mean that the problem will reoccur and you will be faced with the "Your privacy settings
are in place, but cannot be changed until we connect to the service" error message again on your console.

Hopefully someone within the Xbox One/Live team can take this brief troubleshooting on board and investigate the root cause of this issue ASAP? Many thanks.

I tried to do this but when I clicked save the page didn't refresh????

can you go to www.live.com and look at the birth year on the account. It may be wrong and have you set as a child account.