Can't get into xbox account

TubbyNeptune448 · Jan 2, 2015

I'm having a huge issue trying to get into my Xbox 360 account. Whenever I sign it, it requests for my email address and password. When I put it in, it doesn't say I'm wrong, but says there is an issue with the account and I have to go to xbox.com/proof.
The problem when I get there, I can't get into the account because supposedly the password is 'wrong' but whenever I try to recover it, I never have 'enough' information because the only god *** reason I have that stupid microsoft account was so I could have
an xbox account... Anyone know how to bypass this or seperate the gamertag from the account and put it on something else? I had to make a second stupid account just to post this...

:)

Internet Expert · Jan 2, 2015

Can't get into old account

Give this support article a read about recovering an account: https://support.microsoft.com/en-us/help/17875/microsoft-account-recover

It is also important to have access to the email inbox of the address registered to the old account - this will help with recovery.

DesertedDuke258 · Jan 2, 2015

Can't get into old account

I can't get into my old xbox live account, I've done the verify your ownership thing about 7 times all failed and was told to just make a new account on the website. But I can't get into my xbox one profile without the old account info.

How can you change accounts so you can get into the xbox live profile and play game and stuff?

Rock And Lord · Jan 3, 2015

after getting the a failure notice or response from the account recovery process, contact support with the important number on that email. they somehow like manually pull it up, like they will send you an email around 2-3 days. Goodluck

TubbyNeptune448 · Oct 31, 2018

That's the problem. I never receive an email from them.

Master Bob

If you can't get to your Windows Live ID, then you can't get into your Xbox Live account.

AlexPaul4

When I click “i don’t have this anymore” it directs me to verify via an online form. Its asking for for various details, some of which are vague; ie “credit card used to make purchases” when i have multiple used multiple cards.

I filled out the form twice to the best of my knowledge but the emails i got for each were denied saying the information wasn’t enough.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brook, by your brief description your account must have been hacked, if that was the case try to recover it through the link below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

AlexPaul4

Thanks for the responses!

So what happens at the end of 30 days? Will I be able to get into the account then?

Kimberly AnneTecson

Hi,

You have two options, to wait for 30 days or undergo account recovery. But since you provide enough info, you have no choice but to choose to wait for 30 days by clicking on "I dont have any of these" and do not proceed with ACSR.

THANKS

Can't get into xbox account