Cant get into my account

Discus and support Cant get into my account in XBoX on Consoles to solve the problem; Okay so I'm in a bit of a huge situation. I had given my xbox one to my brother a little bit ago, and before i can get anything off the xbox one he... Discussion in 'XBoX on Consoles' started by BabyD0llx0, Dec 7, 2016.

  1. BabyD0llx0
    BabyD0llx0 Guest

    Cant get into my account


    Okay so I'm in a bit of a huge situation. I had given my xbox one to my brother a little bit ago, and before i can get anything off the xbox one he deleted my account. I cannot remember the email for the life of me because i had made the email specifically
    for the xbox one, not an email i use daily which is why i cannot recall the email. Now i know every game i ever played on the xbox, i know my username, i know my password (i think), but i cannot get into it because i do not know my email. I'm extremely irritated
    and frustrated because i had uploaded money onto my account and its still there which i cannot use. PLEASE PLEASE PLEASE help me. I've emailed Microsoft before plenty of times on this issue they continue to say i do not supply enough information in order to
    access my account. I'm about ready to give up. Please help, i miss my account lol.. Cant get into my account :(


    :)
     
    BabyD0llx0, Dec 7, 2016
    #1
  2. WiseDragon
    WiseDragon Guest
    Cant get into My account

    Hi mailbomber13,

    Verify if its corrupted in your storage device. Then even if its or not try the following steps (In that specific order):

    - Verify/Update Security proofs (Alternative Email, Phone, Secret Question & Answer) Enter
    account.live.com/.../manage

    * Recommend 1 Mobile Phone, 2 Email, Secret question.

    *Also make sure able to access to email page (Hotmail, Gmail, etc.) and xbox.com

    - Delete profile ONLY from your storage Device. (See
    support.xbox.com/.../profile-move-delete
    )

    1. Go to Settings, and then select System.

    2. Select Storage.

    3. Select All Devices.

    4. Select Gamer Profiles.

    5. Select the gamertag that you want to delete.

    6. Select Delete.

    7. Select one of the following:

    ◦Select delete profile only. This deletes the profile but leaves saved games and Achievements.

    ◦Select Delete Profile and Items to delete the profile and the associated saved games and achievements.

    - Delete Cache (3 Times in A Row) (See
    support.xbox.com/.../clear-system-cache
    )

    1. - Press the Guide button on your controller, go to Settings, and select System Settings.

    2. - Select Storage or Memory.

    3. - Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

    4. - Select Clear System Cache.

    5. - When prompted to confirm storage device maintenance, select Yes.

    - Power cycle your console.

    - Download Profile Again.

    Lets us know if works.

    * Few moments ago was an alert this steps may make a maintenance in your GT and Xbox 360.
     
    WiseDragon, Dec 7, 2016
    #2
  3. Miss Ermine
    Miss Ermine Guest
    cant get into my account

    Hey there! I took out the personal info from your post. Please try using the account recovery form here:
    Recover your account
     
    Miss Ermine, Dec 7, 2016
    #3
  4. ngocphi
    ngocphi Guest

    Cant get into my account

    you will have to work with support

    There is nothing anyone else can do from what I'm guessing you don't have an creditcard on file do yoi

    If this is so you are going to have to work out the info

    And dispute what you think this is enforced by law

    If you don't provide enough info they cannot hand you any information on the account

    Nor can they tell you what you are wrong or missing

    And yes thats part of the privacy laws
     
    ngocphi, Dec 7, 2016
    #4
  5. Photonimus Win User

    Cant get into My account

    If you have run into an issue involving payment options, calling phone support and speaking to the billing department is the only way to get it resolved.
  6. Misses Joust Win User

    cant get into my account

    G'day Chimera! It sounds like you're having some trouble remembering your account's email and password to sign in, is that correct?

    If the profile is saved to your console, then the email field should already be filled in when it prompts you for email and password. That email is the one tied to your Microsoft Account, and it's the one you need to sign in with. If you don't remember your
    Microsoft Account password, then that can be reset here. If that's no good, then we can try a full
    account recovery too.

    Let us know how that goes! We don't want to see you miss out on any Xbox Live time. =)
  7. xUziNrtox9Tx Win User

    cant get into my account

    Aso try going to account.live.com and update your two step verification
    windows.microsoft.com/.../two-step-verification-faq


    You may try going to change your password from account.live.com as well then signing into the xbox it will ask you for your new password and make sure to select for it to sign you in authomatically
  8. Aussie Michael Win User

    cant get into my account

  9. Xx529BlAcKbOyxX Win User

    cant get into my account

    Try clearing your cache 3 times shut off Xbox remove your hard drive plug it back in unplug everything plug stuff back in turn on Xbox. Delete your profile not items and recover it again an this should work hopefully
Thema:

Cant get into my account

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