Cant get into my account

Discus and support Cant get into my account in XBoX on Consoles to solve the problem; Hi any advice please my son cant access his account and due to a card that paid for his subscription being cancelled so a new payment needed to be... Discussion in 'XBoX on Consoles' started by MarkMcphilbin, Sep 22, 2018.

  1. Cant get into my account


    Hi any advice please my son cant access his account and due to a card that paid for his subscription being cancelled so a new payment needed to be arranged. So paypal was set up and payment was taken from that. The old card was cancelled and it wont let
    him in still.

    Any advice greatly appreciated.

    Thanks

    :)
     
    MarkMcphilbin, Sep 22, 2018
    #1
  2. WiseDragon
    WiseDragon Guest
    Cant get into My account

    Hi mailbomber13,

    Verify if its corrupted in your storage device. Then even if its or not try the following steps (In that specific order):

    - Verify/Update Security proofs (Alternative Email, Phone, Secret Question & Answer) Enter
    account.live.com/.../manage

    * Recommend 1 Mobile Phone, 2 Email, Secret question.

    *Also make sure able to access to email page (Hotmail, Gmail, etc.) and xbox.com

    - Delete profile ONLY from your storage Device. (See
    support.xbox.com/.../profile-move-delete
    )

    1. Go to Settings, and then select System.

    2. Select Storage.

    3. Select All Devices.

    4. Select Gamer Profiles.

    5. Select the gamertag that you want to delete.

    6. Select Delete.

    7. Select one of the following:

    ◦Select delete profile only. This deletes the profile but leaves saved games and Achievements.

    ◦Select Delete Profile and Items to delete the profile and the associated saved games and achievements.

    - Delete Cache (3 Times in A Row) (See
    support.xbox.com/.../clear-system-cache
    )

    1. - Press the Guide button on your controller, go to Settings, and select System Settings.

    2. - Select Storage or Memory.

    3. - Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

    4. - Select Clear System Cache.

    5. - When prompted to confirm storage device maintenance, select Yes.

    - Power cycle your console.

    - Download Profile Again.

    Lets us know if works.

    * Few moments ago was an alert this steps may make a maintenance in your GT and Xbox 360.
     
    WiseDragon, Sep 22, 2018
    #2
  3. Miss Ermine
    Miss Ermine Guest
    cant get into my account

    Hey there! I took out the personal info from your post. Please try using the account recovery form here:
    Recover your account
     
    Miss Ermine, Sep 22, 2018
    #3
  4. XBF Lance J
    XBF Lance J Guest

    Cant get into my account

    Hey MarkMcphilbin,

    It seems even though you were able to successfully pay for your subscription, your cancelled card is still somehow tied to it. For further assistance with your subscriptions and managing your payment methods try visiting our Customer
    Support
    page to either setup a callback or use our online chat. Let us know how that goes.
     
    XBF Lance J, Sep 22, 2018
    #4
  5. Photonimus Win User

    Cant get into My account

    If you have run into an issue involving payment options, calling phone support and speaking to the billing department is the only way to get it resolved.
  6. Misses Joust Win User

    cant get into my account

    G'day Chimera! It sounds like you're having some trouble remembering your account's email and password to sign in, is that correct?

    If the profile is saved to your console, then the email field should already be filled in when it prompts you for email and password. That email is the one tied to your Microsoft Account, and it's the one you need to sign in with. If you don't remember your
    Microsoft Account password, then that can be reset here. If that's no good, then we can try a full
    account recovery too.

    Let us know how that goes! We don't want to see you miss out on any Xbox Live time. =)
  7. xUziNrtox9Tx Win User

    cant get into my account

    Aso try going to account.live.com and update your two step verification
    windows.microsoft.com/.../two-step-verification-faq


    You may try going to change your password from account.live.com as well then signing into the xbox it will ask you for your new password and make sure to select for it to sign you in authomatically
  8. Aussie Michael Win User

    cant get into my account

  9. Xx529BlAcKbOyxX Win User

    cant get into my account

    Try clearing your cache 3 times shut off Xbox remove your hard drive plug it back in unplug everything plug stuff back in turn on Xbox. Delete your profile not items and recover it again an this should work hopefully
Thema:

Cant get into my account

Loading...
  1. Cant get into my account - Similar Threads - Cant account

  2. I want to Connect my xbox account but i cant connect i put my e-mail and my password

    in XBoX Accessibility
    I want to Connect my xbox account but i cant connect i put my e-mail and my password: I want to Connect my xbox account but i cant beacuse it says error and i cant play my games 55c47660-0622-4ab8-9469-11be94cc5e70
  3. i cant sign in to my account inside a game, it says to try again and that they cant sign me...

    in XBoX Accessibility
    i cant sign in to my account inside a game, it says to try again and that they cant sign me...: When i start up the game it loads in and the intro plays then i have the option to either enter the settings menu or to "start" playing the game, but when pressing either option i get a popup the...
  4. minecraft accounts email wrong and now cant sing in.

    in XBoX Games and Apps
    minecraft accounts email wrong and now cant sing in.: what do i when i made an account with an email i though was the right one (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) and on that account i bought minecraft but then...
  5. email account got stolen and switched and i cant login with my email no more.

    in XBoX Accessibility
    email account got stolen and switched and i cant login with my email no more.: hello i had this minecraft account for a while on my other email microsoft account and i tried to log into microsoft with my email and it didnt work. i just wanna know if anyone can help me cause...
  6. Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the...

    in XBoX Accessibility
    Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the...: Hi I'm trying to cancel a Xbox Game Pass on an old Microsoft account I cant log into the account because I forgot my password I can't reset the password the account is no longer active I also...
  7. Cant log back in to Minecraft with my Microsoft account

    in XBoX Accessibility
    Cant log back in to Minecraft with my Microsoft account: So at fist i was normally playing at a Minecraft server with my friends but lately it started not to show my skin.I searched for solutions and found one that said log off and log back in.I did...
  8. I cant log into my account

    in XBoX Accessibility
    I cant log into my account: I want to log into my normal account, but cant contact support. It won't let me even log in using my phone number maybe because it's an Indian phone number. It says my account is now locked and...
  9. Xbox changed my adult login.live birthday somehow and i cant log in without an adult account

    in XBoX Accessibility
    Xbox changed my adult login.live birthday somehow and i cant log in without an adult account: There are 0 answers to this, 1800 number auto hangs up on me, and its absolutely rediculous that this happened. ff06dbae-c7d8-45cb-9a30-a3db1493ef8d
  10. My minecraft stays logged in on my last account so i cant log in with new

    in XBoX Games and Apps
    My minecraft stays logged in on my last account so i cant log in with new: My first email was *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** than i got hacked so i bought a new minecraft account on the *** Die E-Mail-Adresse wurde aus...