Cant get into account

Hello Alyssa Helenowski,

Thank you for reaching out to the Forums. This is a public space where the community and some employees can come together to help with solutions. I have edited your initial post to remove any identifiable information.

For account recovery options, you can use this source follow the resources on this page: You can't sign in to your Microsoft account

You can also reach out to Xbox Support, but if you cannot verify your account, they may not be able to assist you.

Regards,

Hayabusa

I once forgot my WLID for my account, and in order to get that, you will have to call customer service. They will ask you for some information and give you your WLID. Thanks! You can either call them at 1-800-4MY-XBOX (US and Canada) or request a call
here >
support.xbox.com/.../request-call

If you have run into an issue involving payment options, calling phone support and speaking to the billing department is the only way to get it resolved.

G'day Chimera! It sounds like you're having some trouble remembering your account's email and password to sign in, is that correct?

If the profile is saved to your console, then the email field should already be filled in when it prompts you for email and password. That email is the one tied to your Microsoft Account, and it's the one you need to sign in with. If you don't remember your
Microsoft Account password, then that can be reset here. If that's no good, then we can try a full
account recovery too.

Let us know how that goes! We don't want to see you miss out on any Xbox Live time. =)

Aso try going to account.live.com and update your two step verification
windows.microsoft.com/.../two-step-verification-faq

You may try going to change your password from account.live.com as well then signing into the xbox it will ask you for your new password and make sure to select for it to sign you in authomatically