cant get in to my accounts

If you have run into an issue involving payment options, calling phone support and speaking to the billing department is the only way to get it resolved.

G'day Chimera! It sounds like you're having some trouble remembering your account's email and password to sign in, is that correct?

If the profile is saved to your console, then the email field should already be filled in when it prompts you for email and password. That email is the one tied to your Microsoft Account, and it's the one you need to sign in with. If you don't remember your
Microsoft Account password, then that can be reset here. If that's no good, then we can try a full
account recovery too.

Let us know how that goes! We don't want to see you miss out on any Xbox Live time. =)

Aso try going to account.live.com and update your two step verification
windows.microsoft.com/.../two-step-verification-faq

You may try going to change your password from account.live.com as well then signing into the xbox it will ask you for your new password and make sure to select for it to sign you in authomatically

sorry your having issues here is a link to guide you threw some simple solutions to help you support.xbox.com/.../error-code-8015d002

Try clearing your cache 3 times shut off Xbox remove your hard drive plug it back in unplug everything plug stuff back in turn on Xbox. Delete your profile not items and recover it again an this should work hopefully