Can't get games with gold

Look if you have the gold you can play gwg games and when the gold ends you can't play the game until you get gold again!

You can't get gold with a trial of 24 hrs. To claim games with gold you need a paid membership

Ultimate Game Pass can't be converted back to Live Gold and if you cancel Ultimate Game Pass you will lose the Live Gold, so it is best to turn off recurring billing and wait for the Game Pass subscription to expire then get Gold after that.

Unfortunately the information given to you is incorrect (unless Microsoft changed that behavior).

If a person uses a shared Gold membership on a console, they can only use the Multiplayer benefits and party chat on that console.

The account itself is actually a free account, and therefore loses access to the Xbox One games with Gold.

An account using a shared Gold membership can't get Games with Gold, won't get Gold discounts on game purchases and other Gold benefits.

They can ONLY play multiplayer games and participate in Parties on the console that is sharing the Gold membership.

The Xbox 360 games will remain available, as the Xbox 360 system doesn't know how a "rental" license works and can't be revoked.

If you "bought" a Xbox 360 game as a Game with Gold, it will stay with you forever.

Xbox One games with gold cease to function if you are not a "real" Gold member. Shared Gold will not enable you to these games.

I have had this issue for over a week. I tried adding to the cart and then the 'Place Order' button is just greyed out, tried another clean browser and no go there also. I decided to give their chat a try and the chat person (Honey) was able to "refresh" my account and after a logout and login it was now working from the Games with Gold page, but when adding to the cart it was still the same. Since it is working somewhere I was now able to get the free games. I hope this helps you if the above suggestions have not.

https://www.xbox.com/en-us/live/gold#gameswithgold

Thanks,

Greg