Can't get Console serviced for 3 months already!

gbfgi · Oct 13, 2016

The first service request I submitted in July - it was not fulfilled. I contacted Service desk via Chat in September, they were very sorry, could not explain the reason why the first service order was not fulfilled and opened a new Service order number:
1355393444. My device is subject for replacement, and by now I should have received a box and a mailing label in order to send my console for replacement. Another month passed and I have received nothing. Can you advise how long does it take to fulfill a service
request? Can you please escalate the resolution? I feel that 3 months without any response or status update from Microsoft/Xbox is not an acceptable service level. Thank you for your help.

:)

BobMcFly247 · Oct 13, 2016

Xbox One Buzzing, Squeaking noise..

As you already have phoned the service and they told you it's faulty I'd urgently recommend to have it serviced. Even if it's the fan you can not fix the problem by yourself as you would have to open the one which makes your warranty void. So better have
it service before it breaks totally.

You better have it serviced directly by Microsoft as this is a bit faster then have it serviced at your retailer, as he sends it over to Microsoft as well. If you trigger a service at
http://myservice.xbox.com the console will be picked up and then be serviced. Of course you will be without it for up to 3 or 4 weeks but usually you get a month of gold subscription as refund for this.

M3tal Daz3 · Oct 13, 2016

xbox one not turning on?

The power supply light means power is being supplied yet is your console that can't use it. To get your console serviced:

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

Smwutches · Oct 13, 2016

Sorry, but there's nothing we can do on the forums. You will need to continue working with support for this issue.

Smwutches

Sorry, but there's nothing we can do on the forums. You will need to continue working with support for this issue.

d3adended

Rei,

If you EVER used Game Pass for PC.. you can't get the deal.

I thought it applied 3 months of Game Pass PC ON TOP of what you already had.

So really, it's a 3 month trial period.

Jesse E'

Oh now I understand what happened. Your 3 months was merged with your one month to give you 4 months of Ultimate. The Ultimate was already refunded and I'm afraid you can't get that refunded as well.

Furt4d0

I can't cancel without first paying my "debt". It's not even debt because I didn't use the service and the service wasn't available for me to use after the first 3 months and I don't want it at all, I want to change to just the Console Game Pass

But the most annoying is that I wouldn't mind paying for 1 month for Ultimate but my "debt" is for the next 3 months! It hasn't even been 3 months since it expired (which was in 30/03/2020). I'm sorry, but this is just greediness of the worst kind. I'm actually
at the point where I'm just gonna sell it and be done with console gaming

At this point I'm going to pay close to 40€ just to cancel a service. Who in their right mind would do that if the service doesn't cost you anything just to not be used? It's not like one can't live without gaming

KleanthisPapadopoulo

The only support I get is that BOT and can't call Microsoft on my country cause its Saturday. I believe it's probably a 3 months service and it's just messed up on registration page..

Can't get Console serviced for 3 months already!