Can't get captures from friend

In terms of the above advice, can you clarify what steps you’ve taken and what hasn’t worked?

Kind regards

Tim

Hi Ryan D,

I'm Tim, an Independent Consultant here and an Xbox user like you. I don't work for Microsoft and do not have access to any of your data on their system.

It seems like you're experiencing a specific issue with receiving screenshots or videos from one particular friend on Xbox. It does point towards a privacy setting/issue with your one friend. There are some troubleshooting steps below:-

1. Ask your friend to double-check if they are sending the screenshots or videos correctly.

2. Ensure that both you and your friend have the latest system updates for Xbox.

3. Check your network connection to ensure it's stable and working properly.

4. Verify that there are no restrictions or privacy settings on your account that could be blocking the content.

5. If the issue persists, try removing and re-adding each other as friends on Xbox.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

Hey guys! Are you able to see your game clips on Xbox.com? Post back and let me know!

Yes I am able to see my OWN clips on xbox.com yes, but my friends can't see mine. I can see clips on my friends feeds but I can't see them when I go to captures it says "This person hasn't shared any captures," but has captures in there feeds. Also my friends
can't see my newest captures they can see my captures from like 80days ago now even though I have many new ones. Just the same problem as Xx Handy420 xX. Privacy settings are fine also not the problem.

If someone is blocked you can't see anypart of there gamecard friends games or captures

I can capture gameplay from Roxio game cap HD pro but can't seem to get sound yet. Think you have to get two Xbox One HDMI cables.