Can’t get a Teredo IP address but my NAT type is open.

Hello Joshua S,

I'm Nilay and I'll be glad to answer your query today.

You’ll need to check your router’s confutation UI for an IPv6 settings page, and then look for the following options:

Allow Teredo tunneling

Allow IPv6 tunneling

Reboot your network device or router.

If you still see a screen that says Can’t get a Teredo IP address, or if your NAT Type is listed as Unavailable, then look for the following option on your router’s confutation UI: Enable IPv6

If you see this setting, ensure that it is set to No (or Disabled). Reboot your network again.

If you do not see the screen that says Can’t get a Teredo IP address this time, then check your new NAT type. If your NAT Type is Open, you’re done!

If you do see the Can’t get a Teredo IP address screen again.

Please refer to https://answers.microsoft.com/en-us...co-op-is/a699e7c9-7a62-4182-897e-dfe8b5dbf722 this link for complete troubleshooting steps. Hope there will be fix.

Good Luck
Regards

it says nat type unavailable also it says can't get a teredo ip address

Hello JWingZ1,

Do we have any error message like this?

• Double NAT detected
  
• Can’t get a Teredo IP address
  
• NAT Type: Unavailable
  
• Teredo is unable to qualify
  
• UPnP not successful
  
• Error code: 0x89231906
  

Let me know.

Regards,

Yes, NAT type shows strict and testing the multiplayer connection yields this error: 'Can't get a Teredo IP address'

Hello Dustin,

We understand you are still having issues with playing Fortnite and Sea of Thieves. Let’s continue troubleshooting to ensure a consistent experience:
Check NAT Type:

• Your NAT type plays a crucial role in multiplayer gaming and party chat. Make sure your NAT type is set to Open for optimal connectivity.
  
• To check your NAT type:
  
  • Press the Xbox button to open the guide.
    
  • Go to Profile & system > Settings > General > Network settings.
    
  • Look for the NAT Type field. It should ideally display Open.
    

1. Teredo IP Address:
   
   • Teredo is essential for secure communications between clients and servers. If your console encounters issues obtaining a Teredo IP address, it can affect party chat and multiplayer games.
     
   • If you encounter any of these error messages:
     
     • NAT Type: Unavailable
       
     • Can’t get a Teredo IP address
       
     • Error code 0x89231906
       
   • Follow the steps in the official Xbox support guide to troubleshoot Teredo-related issues.
     
   • If the issue still persists, we highly suggest connecting to a different network to see if there's any changes.
     

I hope this helps.



Sincerely,



Microsoft Community Moderator