Can’t get a replacement

Michaelthomas1203 · Nov 17, 2020

Im trying to get a replacement for my xbox one elite series 2 controller which has warranty and everything but every time it gets to the 4th dtage of the process it will take me back to the start and no actually complete it. Please can you help or is there
a way i can ring someone?

:)

TrashMo

Try to do it within a "Private Browser Session" (could be a cookie settings issue with the Microsoft Login, I had the same across all browsers...)

Major-Radish

Enough people seem to be talking about this issue, I can’t see getting a replacement will fix it...

FI916

Same here. Got a new X and can’t get past the update. Get the same error codes

After multiple failed factory resets, I returned mine and bought a new replacement. The replacement worked on the first try, so possibly a defective unit.

simonblair

I’ve been given a replacement code by Microsoft (not the standard 25 digit code) as a replacement but can’t speak to anyone if I try to speak to a virtual agent it asks me to sign in (which I already am) then nothing can’t log in, talk to a virtual agent or request a call, seems a very poor system

BirgirGudjonsson

the error I get when, in the MS store I click to play:

Starfield can’t open because it cannot be found. The storage device might be missing or disconnected.

The drive needed replacement and was removed.

ty

Birgir

Can’t get a replacement