Can't get a game past the loading screen.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Make sure that you are signed in to your Xbox Live account and that you have an active internet connection.

Check to see if there are any updates available for the game you are trying to play. You can check for updates by going to "My games & apps" and then selecting "Updates".

Try clearing your console cache. To do this, press the Xbox button on your controller to open the guide, go to "System" and then select "Console info". Select "Reset console" and then choose "Reset and remove everything".

If you are using a wired connection, try using a wireless connection or vice versa.

If you are using a wireless connection, try moving your console closer to your router to improve the connection.

If none of these steps help, you may want to try contacting Xbox support for further assistance.

I can't get past the loading screens. In the rare event it does launch the game, it gives me the files are corrupted error, or update requires restart screen. In the very very rare chance that I load into the game, I go to start a match and when the countdown
is over it kicks me right back to the loading screens.

Everything is up to date, it says I joined the game then it says I left the game on the console which hosting the lobby, however I can't get past the loading lobby screen.

So it's been at least three days and I can't get my Destiny game to go past the black screen with the loading icon and I didn't buy the system so a game wouldn't work. Is this going to be fixed soon?

I am having a problem today where I can't past loading screens.