Can't finish multiplayer tests (0x0000000000000000)

I am unable to get my console fully online. When connection to my house's internet, my console says it is connected to the internet, but then I go to the home screen and it still says I'm not on xbox live. Then when I go to do a multiplayer test, an error
keeps coming up where it says "can't finish multiplayer tests". Ive tried reseting my router, and have done multiple hard resets on my console (hold the power button for eight seconds, unplug, wait 5 mins, plug back in and power on and try again). I just tried
to do a hard reset plus removing my account from my console, but now my console isn't letting me log into my account because it still thinks its not connected to internet/xbox live even tho it is showing that I am connected to the internet on my network settings
page. I now have no way of getting my account back on my console. NAT type is also showing up as unavailable. What can I do to fix this issue?

:)

 

Cant finish multiplayer tests

my network seems fine but my home page is blank and i cant finish multiplayer tests (0x0000000000000000) any help suggestions

 

Can’t finish multiplayer tests 0x0000000000000000

Have you tried to contact your internet service provider? You can also try to unplug and replug your router.

 

Hey there EatenThunder,

Sorry to hear about the connection problem you're seeing. Are you in the Xbox One Insider Program and using the new dashboard currently? Have you tried to use another profile on the console to see if that helps? If you're not able to sign into your own profile,
you might want to try to do a
Factory Reset on the console while keeping your Games and Apps, if signing into another account doesn't work either.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

I am getting the same error message and have been unable to find a solution. I have tried all of the simple things I can think of, and have been on the phone with the isp many times trying to run down the cause.

 

same problem. is it resolved for you?

 

Did this ever get resolved I am having the same issue.

 

Latest I have been told is that the access point could have a badly configured mtu setting. Of course the Tech I was talking to couldn't access the settings so I am now waiting on someone else to look at it . Live in an apartment with free wifi so I can
not access it directly.

 

Hello everyone,

I understand that a few users are experiencing this, or a similar issue. It would be best to create a new thread detailing this issue along with any troubleshooting already performed (if any) so that we may tailor a response to you. Thank you for being a
part of the Xbox forums, and I hope to be able to help you out soon!