Can't find purchase history for music videos bought before groove music was the music app

Discus and support Can't find purchase history for music videos bought before groove music was the music app in XBoX Games and Apps to solve the problem; I have been at this for days now and can't nobody can seem to figure this out but I have purchases of 32 music videos that can't be played and Xbox... Discussion in 'XBoX Games and Apps' started by jaydizz216cwb, Dec 31, 2015.

  1. Can't find purchase history for music videos bought before groove music was the music app


    I have been at this for days now and can't nobody can seem to figure this out but I have purchases of 32 music videos that can't be played and Xbox agents can't find the purchase history for them so I can either be refunded or get my music to play can
    anyone give me a helping hand with this please

    :)
     
    jaydizz216cwb, Dec 31, 2015
    #1
  2. n4m33ss0n3
    n4m33ss0n3 Guest
    Music player doesn't offer getting new songs via Xbox music

    Hello,

    I still can't find a way how to purchase music via Xbox music nor videos via Xbox video. Xbox music doesn't even show up in the music player and Xbox video tells me that it's unavailable in my region. What is my region? I'm from Czech Republic - aka European
    Union. In the music player I see just my collection of music I copied there from my PC, history, new and apps. I can't see Xbox music in app store. Any suggestions?
     
    n4m33ss0n3, Dec 31, 2015
    #2
  3. pwal70
    pwal70 Guest
    Groove music

    groove music app has updated but now I can not access music videos. is any one else having this issue. if so is there a fix or have I just paid 12months subscription for music pass to access music videos for nothing???
     
    pwal70, Dec 31, 2015
    #3
  4. XBF Diego M Win User

    Forza Horizon 3 Groove Music Playlist not working

    Hi Ackis,

    On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it. The app is still updated and you can still play purchased music that
    you were able to download from the service before 12/31/17.

    "We’ll continue to update the Windows 10 Groove Music app for PC, Xbox, and Windows Phone so you can play and manage the music you’ve purchased and downloaded to these devices or uploaded to OneDrive, but the app will no longer stream or play Groove Music
    Pass content."

    https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

    If the playlist was downloaded before 12/31/17 then I don't see why it wouldn't still work on Forza Horizon 3. Forza Support will have more information on this if they did in fact remove this feature from the game once the service of Groove Music was discontinued.
  5. Mister Maka Win User

    Xbox One and the New Groove Music Update 08-18-2016 Where are my Music Videos??!!

    Hey there Finchmizster.

    Unfortunately there isn't currently an option to view music videos in the Xbox One Groove Music App. You should still have access to all of your music still. If you have any questions or concerns on purchases please reach out to
    Groove Support.
  6. addictgaming360 Win User

    Background music for xbox one 2019 does not work

    I have done all those before anyone comment anything.

    When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

    So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
    from the guide button which just stops working.

    When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

    I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.
  7. Fl0ydPinkert0n Win User

    Xbox One - Background Audio (Media Player,VLC,Groove Music)

    There are other apps that support background music besides Spotify though.

    According to this site, VLC, Groove, iheartradio, and Pandora support the feature. Additionally, there is the Simple Background Music Player app that lets allows for playback from USB devices.

    That app plays audio files in both M4A and MP4 formats, in addition to MP3, WMA, and FLAC.

    https://news.xbox.com/2016/08/30/getting-started-background-music-xbox-one/

    https://www.windowscentral.com/simple-background-music-player-app-xbox-one-adds-more-languages-and-formats

    In regards to Groove, it doesn't sound like you can stream anymore.

    "We’ll continue to update the Windows 10 Groove Music apps for PC, Xbox, and Windows Phone so you can play your purchased music. On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If
    your purchased music was downloaded, you’ll still be able to listen to it."

    https://support.microsoft.com/help/4046109/groove-music-and-spotify-faq
  8. XBF Brad A Win User

    Ecouter ma musique en DLNA sur Xbox One [Translation-Play my music in DLNA on Xbox one]

    Hi Florian,

    Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

    Groove music and spotify
    .

    All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
    that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

    Try the Spotify app and let us know.

    Thanks,

    Brad
Thema:

Can't find purchase history for music videos bought before groove music was the music app

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