cant find my game in my library

Hello there @ahmedkhaled123456, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I understand your case, but I want you not to worry about it because I am here to help you out! The first thing you need to make sure of is that you are logged in with the right account, I would like you
please to make sure that it's the same account that's showing the game on the console companion. If it's the same account, I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps
to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Hello Future Sight,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I can see that you are having issues with your downloaded game wherein it is not showing on the Xbox App library. Let me see how I can assist you with this concern.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• May I ask for Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What is the current version and edition of the Windows OS installed?
  
• Is this the only missing game?
  

Try opening the Xbox Companion App and see if there are list of games listed there.

Make sure that you have the latest Windows Update as well

• Go to Settings
  
• Update & Security
  
• Windows Update
  
• Make sure that all of the updates are downloaded and installed
  

Try to find your game using the Console, please check the link below.

Find your games and add-ons | Xbox Support

Re-register the Xbox App / Microsoft Store / Xbox Console Companion

Open PowerShell (admin)

Run the command below

[table][tr]

PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}”

[/tr][/table]

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for understanding.

I cant find my xbox 360 game in my library at all and i cant play other games on disc because i have a all digital xbox

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to locate where the game was redeemed, please sign in to https://accoumt.microsoft.com/billing/orders, from there locate the game order, it should be stated as "completed" or "redeemed".

Once you were able to see the game transaction, please sign out both on the Xbox app as well as Microsoft Store apps and then quit both apps before signing back in.

Check your Library after that.