Cant find my game in game library

Hello Future Sight,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I can see that you are having issues with your downloaded game wherein it is not showing on the Xbox App library. Let me see how I can assist you with this concern.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• May I ask for Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What is the current version and edition of the Windows OS installed?
  
• Is this the only missing game?
  

Try opening the Xbox Companion App and see if there are list of games listed there.

Make sure that you have the latest Windows Update as well

• Go to Settings
  
• Update & Security
  
• Windows Update
  
• Make sure that all of the updates are downloaded and installed
  

Try to find your game using the Console, please check the link below.

Find your games and add-ons | Xbox Support

Re-register the Xbox App / Microsoft Store / Xbox Console Companion

Open PowerShell (admin)

Run the command below

[table][tr]

PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}”

[/tr][/table]

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *XboxApp*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for understanding.

It didn't work. I think what might have happened is my xbox account is on my old email and I bought the game on the wrong account.

Aw, then I would recommend a few things.

You can reach out to billing and ask for a refund, and purchase on the different account. I can't guarantee that they will grant a refund for this, but you can find info on how to contact them to request it via
Microsoft Account page and click on Payments & Billing > Order History and find the purchase in question (on the account that bought it) and click "Get order help" underneath that order.
That will have details on how to reach the billing department.

The other options would be to be signed in on the console with the account that purchased the game, or simply set that console as the

"Home console" for the account that purchased the title.

Glad the root cause was identified though.

Yea that's what happened my xbox account and the account I bought the game on are different...