Can’t find item from McDonald’s Minecraft card

Hi Ellen Holland

Thank you for posting in Microsoft Community.

I recommend reaching out to the Minecraft support team or visiting the Minecraft help center for assistance. They will be able to provide you with the necessary guidance on how to locate the Fry Helmet item in the game.

You can try reaching out to them by visiting this link https://help.minecraft.net/hc/en-us

Best Regards,



Microsoft Moderator

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

We often get reports from players who aren't able to find a Marketplace pack, virtual currency, or game in their Minecraft app after purchasing from the Windows 10, Xbox store, or through a Collection
pack.

When you purchase or redeem items, please ensure you are logged into the correct account on where you want these items to appear.

In many cases, the issue is when parents purchase these items or redeemed a gift card on their own Microsoft account, not knowing that they cannot be transferred to a child’s account later.

In order to track down your purchase, please make sure that you are logged in to the Microsoft account on which you purchased the item or redeemed the card.

So I can’t get my gift card back or anything that was $25 stolen from me for Xbox gift card is there any way y’all can find out what Xbox it was loaded to

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I'm sorry for the problem you're having.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...