Can’t Find Games on my XBOX

Discus and support Can’t Find Games on my XBOX in XBoX Games and Apps to solve the problem; Ok so I bought Madden 22 on my Xbox with a Promo Code but now I go to my games and apps and look in my full library and I don’t see Madden. What could... Discussion in 'XBoX Games and Apps' started by KGronkSold, Aug 20, 2021.

  1. KGronkSold
    KGronkSold Guest

    Can’t Find Games on my XBOX


    Ok so I bought Madden 22 on my Xbox with a Promo Code but now I go to my games and apps and look in my full library and I don’t see Madden. What could be the problem?

    :)
     
    KGronkSold, Aug 20, 2021
    #1
  2. XBF Houmaidi O Win User

    Can’t Find Games on my XBOX

    Hello @KGronkSold! I hope you're doing great today!

    With issues like these, The first thing you will need to check is your order history just to make sure that you own the game on your account. If that's the case, I would suggest to attempt the following steps then check the game again.

    Check the order history:

    1. Press the Xbox button to open the guide.
    2. Select Profile & system > Settings > Account > Payment & billing.
    3. Select Order history to view your purchases.
    Clear Mac address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart.

    Remove your account: System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

    Note: please be aware that you need to be completely aware of the email address as well as the password of your account before removing your account.

    Make sure to let us know the results!

    I hope this helps you out!
  3. Francia J. Win User

    Can’t Find Games on my XBOX

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Please perform a power cycle on your console and then check again on your order history if it will be visible.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    To view your purchases, press the Xbox button to open the guide.

    Go to Profile & system > Settings > Account > Payment & billing.

    Select Order history to view your purchases.
  4. Brad Robertson Win User

    Can’t find my game

    cant find my games in microsoft store
  5. Brad Robertson Win User

    Can’t find my game

    logging into store to look for my library
  6. Sodangidni Win User

    Can’t find my game

    Hello, ed S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    However, I would like to ask some questions:

    — What is the game or are the games you're not able to find?
    — Is your platform a Windows PC or Xbox?
    — Are the games you want to install or play listed in your Microsoft account order history?

    https://account.microsoft.com/billing/orders

    — What potential solutions have you tried to solve this issue?
    Please describe each one.

    Thanks for answering my questions,

    Arturo.
Thema:

Can’t Find Games on my XBOX

Loading...

  1. Can’t Find Games on my XBOX - Similar Threads - Can’t Find Games

  2. I can’t find the rewards/challenge on the game pass app

    in XBoX on Windows
    I can’t find the rewards/challenge on the game pass app: I can’t find the rewards/challenge page on the Xbox game pass app on my iPhone. It was working fine two days ago but, now it’s just showing posts & achievements when I try to find it....

  3. Why can’t I find my games I had for years. Does it have something to do with Xbox ultimate...

    in XBoX Games and Apps
    Why can’t I find my games I had for years. Does it have something to do with Xbox ultimate...: I’ve had many games took from me, these games I actually paid for digitally, through the Microsoft store , then out of nowhere, I think it something to do with either my ultimate subscription...

  4. Why can’t I find my game

    in XBoX Games and Apps
    Why can’t I find my game: I got the gta 5 enterprise edition like 2-4 years ago but now it doesn’t show up in my library but it shows up in my order history . 576fc99b-f67c-4b3b-8194-cebea5e88444

  5. I can’t find a bo3 multiplayer match my nat type is moderate inside the game I can also...

    in XBoX Games and Apps
    I can’t find a bo3 multiplayer match my nat type is moderate inside the game I can also...: I have all dlcs and downloaded all dlcs 6176f668-6dcf-41f9-9381-7b601c4b097d

  6. Game crashes and can’t find a solution to fix it

    in XBoX Games and Apps
    Game crashes and can’t find a solution to fix it: So for some reason it’s only for rainbow six siege that the game crashes loading into the game and on the main menu no problem but whenever I load into a match it crashes for some reason. I tried...

  7. Why can’t I find the cloud game option for Forza Motorsport?

    in XBoX Games and Apps
    Why can’t I find the cloud game option for Forza Motorsport?: I have game pass ultimate and am trying to utilize cloud gaming on my Xbox one with Forza Motorsport downloaded to my series s and I have not option to cloud game only to download with the...

  8. Can’t find or download game I bought

    in XBoX Games and Apps
    Can’t find or download game I bought: I got a confirmation that bought the game. But not in my library to download. Check the game in store and safe I need to buy it. I already spent the money once why do it again?...

  9. Trying to get a game refunded and Xbox can’t find it

    in XBoX on Windows
    Trying to get a game refunded and Xbox can’t find it: I’m trying to request a refund for an accidental purchase. I requested one on the form and got a reply saying they can’t find any purchases on my account. The game is on my console and on my bank...

  10. I downloaded my redeemable code for 2k22 but I can’t find the game. I don’t know where I...

    in XBoX Games and Apps
    I downloaded my redeemable code for 2k22 but I can’t find the game. I don’t know where I...: I downloaded my redeemable code for 2k22 but I can’t find the game. I don’t know where I can access the game since it says the code is already redeemed. Please help, I would appreciate it....