Can’t find game

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does it show as redeemed here? https://account.microsoft.com/billing/orders/

If it does, then try this;

- Press the Xbox button to open the guide, and then select My games & apps > See all.

- Under Full library > All owned games, you'll see all games you own listed.

- If a game you own has not yet been installed on your console, you'll see a download icon on the game title.

Hi Jorge.

Thank you for reaching out to the forum. Sorry to hear that you are having issues with a purchase. You have to reach out to
support.xbox.com to get the issue resolved.

cant find my games in microsoft store

logging into store to look for my library

Hello, ed S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I would like to ask some questions:

— What is the game or are the games you're not able to find?
— Is your platform a Windows PC or Xbox?
— Are the games you want to install or play listed in your Microsoft account order history?

https://account.microsoft.com/billing/orders

— What potential solutions have you tried to solve this issue?
Please describe each one.

Thanks for answering my questions,

Arturo.