Cant find game in library but took all storage.

Adamtheman · Nov 23, 2021

Once I got Xbox games pass on the pc the first game i wanted to get was Forza 5. I had around 140 gb of storage left in my pc so it allowed me to install the game. I ended up pausing it and closing the xbox app on my pc and when i opened it back up I couldn't find Forza anywhere in my library. i tried to find it inn the store and reinstall it again but somehow all my storage was gone meaning that the game fil should be somewhere. i tried looking through my storage setting and files to forcefully uninstall the game but I couldn't find it anywhere. to summarize all of this the game isn't fully installed and it wont let me install it again because it took up all my storage the first time I tried downloading the game.

:)

Default_570

Windows store app are anything but consistent with the rest of the world. Steam is flexible to support several storage devices. A recent X690 board I saw four M.2 slots which was eye opening.

Christopher Revoredo

Hi there Adam welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. This might be an issue with the app itself! I suggest uninstalling the app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

JaydenBruce

I cant find my xbox 360 game in my library at all and i cant play other games on disc because i have a all digital xbox

Todd Reid

It didn't work. I think what might have happened is my xbox account is on my old email and I bought the game on the wrong account.

PalmettoBling

Aw, then I would recommend a few things.

You can reach out to billing and ask for a refund, and purchase on the different account. I can't guarantee that they will grant a refund for this, but you can find info on how to contact them to request it via
Microsoft Account page and click on Payments & Billing > Order History and find the purchase in question (on the account that bought it) and click "Get order help" underneath that order.
That will have details on how to reach the billing department.

The other options would be to be signed in on the console with the account that purchased the game, or simply set that console as the

"Home console" for the account that purchased the title.

Glad the root cause was identified though.

Cant find game in library but took all storage.