Can't find downloaded game

We have downloaded this game and we can't find out where it is

Hey there -



We are unable to assist with actions taken by Xbox Live Enforcement here on the Xbox Support forums. For all information regarding Enforcement actions, please refer to the Xbox
Live Policy and Enforcement site directly. That site also includes information on how to improve your reputation over time and explanations on how negative reputation affects the online gaming experience.





Thanks for understanding!

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troubleshooting.

Yeah,free games like Star Trek Online,Neverwinter,World of Tanks etc. are the best way to improve your rep.

They are all mmo's so you will be playing on the same servers as other people but just not matchmaking.

Sorry to hear it. Please try the steps listed at the link below to change your NAT type.

http://support.xbox.com/xbox-one/networking/nat-error-solution

It's not showing up in you're purchase history, are you completely sure you bought it with the Microsoft account you're now using on your Xbox? Have you played it before, maby you really did buy the DLC back then? For everything you buy in the store you
should also have an transaction e-mail. If you still have that you could contact support and show them the transaction e-mail.